Costa Coffee - Kirklees

Been coming here for some time but lately have noticed the service gone bad. On one occasion have ordered some coffee and a toast, been served with a long hair on the plate, when made them aware of that there was no apology made or offer to make a fresh toast, just asked me if I’d like a plate?! Alice needs to go for some customer service skills training, constantly looks down on you and makes you feel unwelcome. No please, no thank you, no sorry. Won’t be coming here again

Gonw downhill since change of management. Very ill mannered new staff. Pathetic service. Never seen anyone kicked out for eating food purchased from elsewhere apart from asian men with beards. Only conclusion Racism/Islamaphobia.

Nice atmosphere on a cold rainy day. Good coffee as usual.

I have to say it was the lovely staff that made my visit so enjoyable. Chatty and friendly and happy to help with my app-tech issues! I didn’t catch their names unfortunately-Saturday afternoon staff.

They are an company, boycott them Prices keep going up! Hardly any tuna or cheese in their panini, they are scrimping. Not a very diverse company !