Mansion House Tea Rooms

Staff very friendly the service was a bit slow, took around 45 minutes for food and wasn’t too busy.... (went in around 2.30). Me and my partner had Yorkshire stew which was supposed to come with a giant Yorkshire... it must of shrunk to the size of a small aunt Bessie’s pud. The main problem was the stew was far to salty. We didn’t have time to complain because we were hungry and probably wouldn’t of ended up with any food at all. Apart from that the atmosphere and ambiance was good and the kids meals.

Poor service waited 20 mins for afternoon tea with back and forward dispute regarding drinks order. When ask to speak to manager she did speak to me but wasn’t interested.

Very friendly and helpful staff always pleasant. My daughter has a dairy intolerance and the staff bent over backwards for her esp sue the supervisor who gave me and my family a great experience .definitely returning

The decor and ambience is nothing but charming, a genuine slice of how the other half live glamorous, homely and full of promise. The workforce draped within matalans finest salmon pink dress shirt eagerly fail to aknowlege your existence as the blue roll and pink spray mist creates an almost tropical climate of disappointment. Disgruntled staff at the till reluctantly take orders casting scathing looks at their salmon clad comrades. I feel the 30 pounds bleed from my current account as my every fibre weeps with joy at this charade of sophistication, this culinary calamity, this Mansion House Tea room.

We experienced a problem with the kitchen printer that caused us to wait 30 minutes for our food, only to find out that our order hadn’t even reached the kitchen. I understand that these things happen, but it took almost 10 minutes for the staff to verify this with the kitchen, leaving me wondering where our order had actually gone. Additionally, both the coffee and latte were quite disappointing; I can’t pinpoint exactly why, but I ended up not finishing either of them and switched to coffee after finding the latte unacceptable. On a positive note, the staff was very helpful and apologetic, and when our food finally did arrive, it was decent enough.