TGI Fridays Restaurant & Bar - Kingston

According to my American friends, TGI Friday's has become synonymous with American grilled dishes like wings and steak. However, many customers believe that the food quality is subpar and the service is lacking. TGI Friday's could definitely improve.

We have visited TGI Friday's Southland several times in hopes of experiencing the brand's reputation, but have been disappointed on each occasion. Our most recent visit will also be our last. The drinks we ordered were watered down and the food was subpar. The bruschetta pasta was cold and cooked in a strange sauce, while their "famous" chicken dish was burnt and unappetizing. It seems that the chefs at this location lack proper training and skill. The staff also seemed disorganized and inattentive. Overall, this branch does not live up to the TGI Friday's name.

As mentioned in many reviews, the restaurant lacks customer service. We had to repeatedly ask for cutlery and napkins. When we requested an extra spoon, we were given a wet and dirty one. The glasses were also dirty. The ribs were dry, the steak was dry and fatty, and the nachos had watery processed cheese sauce. The chicken wings were small and looked as if they were meant for children. After eating, two of us got food poisoning and were sick all night. Instead of enjoying a family dinner, we should have eaten at a cheaper restaurant nearby. Overall, the food was overpriced and of extremely poor quality. We had high hopes for the newly renovated restaurant but were disappointed. We will not be returning to this TGI Fridays. It was a disappointing end to our evening.

The TGI facilities were quite empty, but larger seats that were removed from the entrance were not available for us, not why it was available enough. Of course, the TGI business model was, but next was the order that remains completely up to the customer...with the help of willing help available. scan qr code, follow a link, scan them by numerous options, add them to the bin, then give them names, email address. only for a meal, no thanks. Maybe good method to serve elsewhere, but not something we enjoyed. table service, menu to peruse, asking, order taken, meal paid a light touch.

Ordered takeaway from southland/sport global store and I have never been more disappointed. Garden Salad from Calamari (main) and slaw from pork full rack (main) were both missing. Paid for this meal... not happy about the quality and missing items. I feel ripped off.