Costa Coffee

We nipped in here for a coffee yesterday and found every staff member to be very rude, they couldn't make customers feel less welcome if they tried. I understand that we are dealing with new working ways in a pandemic, but manners cost nothing. I witnessed the staff very bluntly talking to other customers as if they were an inconvenience too. Needless to say, We drank our coffees very quickly and left. We Will not be back

Having used this costa on three separate occasions on each I have experienced RUDE, dictorial, and offensive manners towards customers. The three girls (especially the pink haired girl), have established a cartel of treating customers who PAY THEIR WAGES, as inconsequental riffraff to be bullied and spoken down to.

Very organised and very concerned you track and trace, sanitised tables before our drinks. They delt with one at a time so if your in a rush don’t get angry. Very pleased with all services.

This is one of my favourite Costas in west Norfolk (in the past I have been served by a girl named Jordan who is very efficient and polite). This afternoon I was served by Rachel and the whole interaction was very uncomfortable despite me entering the store 20 minutes before close, it was clear that she didn’t want me in the store and was very abrupt the whole conversation. I told her I was going to run to my car to get a £1 coin for the charity pot and upon returning she had her back to me for a good few minutes, to the point where another member of staff had to stop cleaning tables to serve me. Safe to say I won’t be returning here for a while.

Costa Coffee (situated in Next Kings Lynn). It was unfortunately a case of musical chairs... not in a fun way but how about where to sit when the place needs a hand with housekeeping. I asked for a cloth as the table hadn’t been wiped, it was not just this particular table but all of them that were empty. A polite young man wiped the table over to then put the food debris on the unswept floor, this could explain why the floor was such a mess, if I’m completely honest I would say that the floor looked like it hadn’t been washed/mopped in a few days. Windows are just as bad and could do with a good clean. On a brighter note the coffee toasties were good. Would I return... No I wouldn’t.