Crowne Plaza Philadelphia King Of Prussia, An Ihg

When I think Crowne Plaza I think new, top of the line.. this missed the mark by a mile and certainly wasn’t worth the $180/night. The room was clean but there were spots that could’ve used a little more TLC. It’s certainly an old hotel that could use a little more sprucing up. The lobby area looked very nice but the rooms certainly missed the mark. The bathrooms were crusty dusty with areas of mold beginning to form. It’s unfortunate because this location is stellar. Wish we would’ve just spent the extra $25-50/night to stay at a different/better hotel.

I am temporarily working close to this hotel so I decided to call to get rates. The KOP phone number transferred me to the toll-free number. I asked for rates at King of Prussia in Pennsylvania but the representative couldn't even find this hotel on her list. Anyway, I eventually booked a few dates but there was an issue when I checked in because the toll-free rep gave me a price but didn't tell me that was just for the first day. The following days the rates were considerably higher.Ackeem, the front desk person, was very friendly, and worked out an agreeable compromise. He was very pleasant and really wanted my business.The hotel is just a little bit dated, but it's quiet, clean and has everything you need.,

Check in was really fast and professional. The grounds, hallways, and rooms all clean and nicely kept up. Furniture in the room was a little weird but that is what it is. We were impressed with how quiet it was we thought because of the location there would be a lot of traffic noise but it was fine. The only honest reason we gave four stars instead of five was because of the breakfast. We don't mind paying for breakfast but it was $15 a person and not worth it in our opinion.

The lobby was welcoming and the check-in front desk Adrianne was absolutely charming to talk to. We engaged in conversations about our pets because there was a reset taking place while I arrived. Her great attitude and conversation made up for the extra time it took to check-in.Nice mattresses and comfy rooms and great water pressure for the shower.UNFORTUNATELY, the house-keeper or other staff took my daughter’s exercise shorts. I saw them under the covers before we checked out and we missed checking for them before closing the door and heading to the front desk.We arrived home in the evening and my daughter noticed the shorts missing from her belongings. I subsequently called on several occasions looking for the shorts at the lost and found at the Crowne Plaza.It’s been almost two months since our stay April 23-25 and I am 100 percent certain that someone with access to the locked room stole the item of clothing. What a shame.I have stayed at other IHG Hotels world wide and have forgotten several pieces of jewelry Athens make-up bag Netherlands jackets and sweater Paris and my favorite boudoir pillow in Kuala Lumpur they offered to mail it to Cairo Egypt where I was visiting I am bewildered why someone would take a simple pair of shorts not belonging to them. I’m extremely glad I did not have housekeeping clean my room during our stay.We are an IHG family for the last twenty years. My husband works for this particular brand.

Very friendly and professional staff. Extremely comfortable bed and spacious room with lots of outlets to charge all devices. Breakfast buffet was good with real scrambled eggs! Great little workout room. I gave 3 stars bc the 4th floor looked as if it hadn’t been vacuumed in weeks as well as the inside of the elevator floor needed mopping to remove coffee stains. All in all, ample parking and I’d stay here again when in the area.