Red Lobster Kennewick

Server forgot our appetizer, brought it out after our meal was served, it was a comp. Ended up in a to go box. Main entrée was good. Also, asked repeatedly for boxes and take home biscuits which took about an additional 10-15 min.

First, let’s start by saying that being put on the waitlist thru OpenTable does absolutely nothing for you. Red Lobster will not actually put you on the list until AFTER you arrive. We arrived 15 mins early because I did read that this was a waitlist and not a reservation, and also after receiving a text 2 hours prior from the restaurant stating they do not do reservations. We arrive and was told there was over an hour wait, I mentioned we had been put on the waitlist thru the app and they said oh let’s check you in, you’re still at the bottom of the list. So DO NOT waste your time with the waitlist. Second, their menu options are currently very limited. Third, the food was ok, the quality is not what it was 15 years ago but it was not terrible. Fourth, the wait staff was friendly and prompt, they graciously held the cake we brought in for my daughter’s birthday, and made sure we were taken care of the entire time. They really made up for the crappy service we received up front.

The food was fantastic and served piping hot. The service was excellent. I used Open Table to get our name on the list, and it worked perfectly. We had minimal wait time.

They acknowledged our reservation by name and assured us that our table would be ready. However, they kept telling us to wait an additional 10 minutes multiple times. When we mentioned that we were informed 45 minutes earlier, they hurriedly prepared our table but replied that they don’t actually take reservations. This was not a great start to our dinner.

All our meals were prepared promptly and to a high standard. The service was excellent, as always!