Blenz Coffee Orchard Park Mall

EDIT: Wrong location. Thank you for clarifying and being so gracious in your response.Original: Person at counter expected us to buy something before using the washroom. My cousin was planning to purchase a snack for the airport, but didn’t want to have to bring it into the restroom. No need to be rude. We can take our business elsewhere.

My son just bought a white hot chocolate with matcha. But was given a white hot chocolate only. Charged but not the proper order given. Just ordered March 18 at 1715hours. Did not even gave receipt but had repeated order back. What happened. They forgot the matcha. Want my money back. Can call them because no one is answering then go to the fax tune. How to I get my money back?

No free birthday drink for me : so sad this location doesn’t do that

Go here alot with friends least so am a regular customer. Also usually prefer blenz over any other coffee place and even suggest it as my go to. But was disappointment today. Asked for my drink to be remade (Americano with a shot of sugar free syrup) as it was very sweet and even offer to pay for another but the two working today only offered me to dump out some and add hot water. Normally I don't complain but today was frankly ridiculous.

Koki was very eager to talk to? always had a smile on his face, very attentive and kind. Arigatto gozaimasu ??