Menchie's Frozen Yogurt - Katy

We are new to the Katy, TX area and glad we found a place with Vegan options.. However, not a big fan of “Sorbets” (which is what they normally offer as the non-dairy option) Would be great if they offered a Vegan ice cream or yogurt on a Regular Basis (in addition to a Sorbet. We did get lucky one day caught the Cake Batter Vegan yogurt, which was really good**Also, the other comment about doing a better job with cleanliness and emptying the trash is actually correct.. we noticed it as well. The OWNER should set expectations.. and store Manager should enforce those standards

Wow just wow I have good things but I went in tonight and the place was dirty the glass doors were dirty the floor sticky the workers were rude and pushy no kinda thank yous going on here I get it it's busy but I think if you have a couple more people working things would probably be better don't get me wrong the yogurt is good but I am not coming back to much of bad vibe for me I have never felt more unwelcome.

The little girl behind the counter was quite but nice, the floor were filthy and sticky, machine were filthy as well. Everything was sticky. I hope this was just a fluke, not a great visit.

Love their yogurt. It is great taste and fresh. They let you try before buying it. Love it a lot

Thats the lamest and worst thing excuse you can give for having your employees treat your customers the way they treated us. Your response gives them the ok to continue to treat people of different skin color. I wish I would have recorded the incident. Your response would have been much different.Jay provided the most horrible customer service one can receive.We arrived there at 4:20pm and she started cleaning up and putting up all the chairs and tables so we couldn’t sit. She said that at 4:30pm they put them up and we can’t use them because she already cleaned them.She forced us to stand up and told us we could not sit.I asked for the managers information. She responded and she said we can look it up online. I then inquired if the manager would be available the following day and she was hesitant to give me the managers name.Feel free to reach out management.Perhaps if our skin color was different we would have been treated better like the family before us.