Arby's - Kannapolis

It was slow and still couldn't get a simple order correct. No modifications,no special dietary needs, and yet they couldn't complete 2 meals correctly. Sad and abysmal, is the nicest thing I can say.

Waited for 7 mins just to place our order. Then waited forever for our food. They appear to be short of staff have some super slow kitchen workers. Not impressed.

About a week ago I was going to order my usual lunch I get 3 times a week. This Person would not let me order& had to go to Concord Arby's to get what I usually get in Kannapolis..2 minutes from my house Had to drive way out of my way. The mgr. Was exceptionally nice& efficient at Concord. Kannapolis....rude...could care less attitude.

Forgot half of the order and was extremely rude when I asked for the food I paid for. Would not recommend going there with the kind of staff they have. Very sad.

Food was on point and the customer service was beyond. The guy in the drive thru (I didn't get his name) had the best attitude and was making everyone laugh. Need more people like him!!