Pizza Hut Kanata

I attempted to place an order online but was unable to do so. I then tried calling the restaurant using the phone number listed on Google. The first operator I spoke to could only take orders for the Hazeldean location, so I was transferred to another operator for the location I wanted to order from. After navigating through five prompts, I finally reached the new operator, only to discover that she also could not place orders for this location. Frustrated, I ultimately decided to order from somewhere else.

The food took over 2 hours to be delivered. Despite attempting to call multiple times, no one answered the phone. The delivery driver did not apologize and simply stated that they were busy. I will not be ordering from this restaurant again. If Sunday night is this hectic, I can only imagine how busy Friday night will be.

I ordered two pizzas for delivery. The estimated delivery time was one hour, but they were over 30 minutes late. When I called to inquire about my order, they didn't pick up. Finally, the pizzas arrived almost two hours later. I do not recommend this restaurant.

I placed an advance order for delivery one hour before the scheduled time. The delivery window was from 6:15-6:30, but they were delayed. When I called back at 6:40, they said the order would arrive in a couple of minutes and explained that they were short on drivers. By 6:55pm, the food still had not been delivered, so I decided to cancel the order. I am hoping that they will refund my online payment.

The prices at this restaurant are high, the bathroom is dirty, and the customer service is awful.