Healthways Ii - KAMUELA

I recently purchased some Protein Powder from this store. I brought it home and opened it up and it smelled rancid to me and didn't taste like the other containers I previously purchased. I did not have my receipt, unfortunately, but went in to see if the Manager would work with me on a possible exchange. She was unfriendly, negative, defensive and in no way was going to help me out. I even offered to print out my online bank statement that had my purchase. Nope, shewouldn't have any of it. Didn't say she was sorry, just no. Because of the way she handled the situation, I will not be shopping at this store again. I can get the same products in Kona which is what I plan on doing. OR, order online andsave about $10!!!

Bought an shea butter product that was old and hardened when I opened it. Took it back w receipt but it was a few days past the 30 days for return (my bad). The lady in the vitamin/ cosmetic area seemed extremely irritated, blamed me for the product going bad, and at first refused to return the product , but then said I could replace it with exactly the same item. She was sour, annoyed, and unfriendly. There was only one on the shelf, and I mistakenly didnt open it on thespot. When I got it home , it was rock hard and not usable, just like the other one. I decided to eat the $20 and threw it in the trash. I went another day, about a month later, to purchase vitamins and supplements. The lady at the deskwas on her phone for most of the time while I shopped. I did not feel comfortable asking her questions. When she finally looked up as another customer approached her desk, I dared to ask a question about a product. In an unfriendly andshort manner, she answered and I was able to finish shopping. Never a hello, can I help you, or thank you for shopping. No aloha. I will never shop here again. Customer service doesn't cost a penny. A smile is free.

Love to order sandwhiches/soups and drinks as they are delicious. Fresh produce are okay. Nuts/grains/flours that you bag yourself are great. Frozen items are slso good. ???? But, I do not buy items on shelf in boxes as twice products were bad ???? So if you do need product, open after paying to ck if it went bad. Other staff are helpful.

They literally have maple syrup for $50. Very pricey. And their produce is often pretty bad. Apples are all bruised , potatoes are old. They have good products, just bad prices. Theft prices. I like their sandwiches.

If you are going to run a beauty section with testers, I advise you hire a person who can actually help customers instead of being rude! I was sampling a clearly marked tester and instead of getting help, was accused by the only staff member there, a middle aged woman wearing glasses (7/28/23), of using products that were meant for sale. I don’t usually write negative reviews but this was totally unacceptable and witnessed by my husband who was appalled! She then asked me to show her the bottle that I used instead of trusting me after I walked away, and continued her rude attitude toward me. I walked out without buying what I wanted. Sad because I especially want to help small businesses and had already purchased things from many of the other struggling businesses in the area. Kindness toward customers goes a long way!