Claim Jumper Steakhouse

Food was delicious but our services was not so good. Our server took forever to come by and check on us even though there wasn't that many customers in our area. I understand when there's a lot of people but we waited more than 10 minutes for him to pick up our check after he dropped it off.

Per owners request. What could have been done different to get a 5 star rating.First, no one was waiting and it still took 5 minutes for a busser to ask if we've been helped. He had a smile at least. The girl was right there and she never looked up to see if anyone was there, even though we were talking to each other. The noises should have alerted her.My food (choose 3) was dry, chicken burnt on bottom, I asked for medium, and got medium rare. Waved server down for all we needed vs him coming to us and asking if we are ok. Things moved really slow for it to be mostly empty.Would I travel 35 miles again for it? I'd go to Pasadena instead. I had the choose 2 and food was falling off the bone and very tender. Waitress visited us so much I was very pleased.

Air conditioning was broken. Server was talking poorly of his manager and company as a whole. Very unprofessional. Salad bar was broken. Refilling of our drinks was almost non existent. Such a bad experience.

Even though we booked a reservation with open table when we checked In with our reservation it took just as long to get seated as the other guests who got there when we did. So don't even bother booking something ahead you will still have to wait. They were short staffed and waiter took a very long time to take our order but he apologized and it wasn't his fault they were short staffed. He was kind and funny and worked as fast as he possibly Could so 5 stars for The waiter! The food was delicious, then again we were starving from waiting so long to get seated and waiting so long for our order to be taken that anything might've done the job!

DINNER WAS GREAT. IT WAS QUIET BUT IT DID GET A LITTLE WARM. I HEARD A GIRL SAY THE AC WAS OUT. BUT IT WASN'T TERRIBLE. DRINKS WERE GOOD. OVERALL THE ONE THING THAT WAS A CONSTANT POSITIVE WAS THE SERVICE. OUR SERVER NAMED CHRISTOPHER WAS EXCELLENT. HE WAS VERY ATTENTIVE, HELPFUL AND SO NICE. CLAIM JUMPER IS GOOD BUT WITH SERVICE LIKE THAT, YOU JUST CAN'T GO WRONG. THANKS CHRISTOPHER. TIL NEXT TIME.