Wendy's - Joliet

If I could give them 0 stars, I would. I have placed an order by the app and in the order window. I told them I had a command to pick up the window, but they never gave me my command. I have canceled the order by the app and they have still accused me of an order I have never received. they never gave me a refund when I called and complained. this place always has problems. I will never return to this place again, no matter how hungry I am.

Employees were not friendly at all the food wasnt very good. Looking behind the counter the floors were filthy. Can only wonder what it looks like were the consumer cant see.

If I could give this Wendy 's minus 10 stars I would. I actually went into this facility to place my order today. Waited a few minutes before a VERY SLOW walking girl, who was.....less than enthusiastic to say the least, and clearly did not want to be there took my order. She didn 't even say can I help you . Took my order, and walked away. After looking at my receipt I noticed that I was charged thirty cents more for each of the Jr. Cheeseburger Deluxe sandwiches I ordered- 2.69 per the sign in the store, however they rang up as 2.99. Asked the girl about the price difference. Said she didn 't know, so I asked for the manager. His explanation was the price went up. OK, but the sign should be changed. According to him the sign can 't be changed until an email is sent to them? Yet the register was changed for the price increase? When I opened the bag at home, so my husband and I could eat our lunch, we didn 't even get the correct sandwiches. Jr cheeseburger deluxes, should have lettuce and tomatoe on it. I attached a picture of what we got. The buns were very dry and was cold. The fries were ice cold too. I live 2 minutes away. I was not about to go back to that horrible place to have it corrected. As it was, 2 people were there, who were already waiting 15 minutes for their food when I got there, and I waited about the same for my food. There was a puddle of soda on the floor in front of the counter, not cleaned up but with a caution wet floor sign by it. WORST WENDYS I HAVE EVER BEEN TO!!! Word to the wise...DO NOT waste your time or money there.

The lady working the window was personable, very nice, and had a smile on her face. Order was correct...like the good old days!

Probably the worst wendys ever. Didn’t give me my sauce I asked for. Chicken was raw I couldn’t even bite into. And no straw with my drink