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Przekaż informację zwrotnąThis bar is committing fraud and it has been going on for over a year! We visited this bar on our vacation and were excited to see the city view. Although the drinks were average at best, and the bartender was inattentive, the bigger issue is that he actually changed the tip amount on our bill, hoping we would not notice. We did notice when we got home and I called the General Manager, Mitchell McKeithan. He asked me to send him an email with the details and a copy of the receipt (which I did), and he told us he would take care of it. Upon checking my visa account several days later, I noticed he added a new charge for the correct amount, but never took the original fraudulent charge off of our credit card! So we ended up getting double billed for the drinks, along with the fraudulent tip amount. I emailed Mitchell McKeithan again, and he said the Vertex Manager was supposed to have done it and he must have made an error. Again he assured me it will be fixed ASAP. Well, two weeks have passed and it’s now been over two months since we originally visited the Vertex Bar, and nothing has been done. I called him and left messages, but he has not returned my calls. I was not surprised when I saw a review from James Miller one year ago, indicating that the same thing was done to him. Unfortunately this must be common practice, and many people just don’t notice it. Let’s just call it what it is – fraud. So disappointing. Dear Owner, we see you respond to each review. Don’t bother with me unless you’re going to take action on this very serious issue happening at your establishment. I have contacted our credit card company, and I will also be contacting the Better Business Bureau.
Outstanding way to enjoy a meal in Rapid City. From entry to exit, I enjoyed every step. I chose to sit in the rooftop area despite an expected rain shower. I was quickly accommodated when I requested inside seating. The cocktails were nice and desert (I recommend the cheesecake) was wonderful. I'll be back to see Richard and Ernesto next trip out!
Took my fiancé here and they did not disappoint on even one count. So kind and attentive, with the best food thus far in Rapid City.
Not amazing dining for the price. We had high hopes but the experience was somewhat average. I guess you are paying for the view and it seems that they focus on drinks more than food. I also think the whole membership thing is a bit weird but they did waive the charge as it was our first time. Nice. We waited about 5 minutes to be seated but they said someone would be with us as soon when we walked in. We waited about 35 minutes to get our food after ordering and our server checked on us once during that time, refilling my water glass. My husband ordered the Marsala Pork and it had good flavor other than the pork being quite salty. Seemed strange to ask how he wanted it cooked as rare pork is not really safe food practice. I ordered the local Mushroom Ragu. The ragu itself was good but it was served over plain grits. I lived in the south for a few years so expected the grits would have some seasoning or cheese or onion or something but no, just plain. The manager stopped and asked how the food was and I said okay but there was no follow up question. So overall, the food was okay, the service maybe average and the atmosphere was unique since located on the rooftop. (No need to dress up. I’m glad we tried it but doubt we’ll be back.
Juniper never fails to impress. My boyfriend and I celebrated our anniversary with a night out to dinner. We’ve always loved our experience when dining at this restaurant. The food and service were sensational! I gave the atmosphere 5 stars as well, but we were sad to find out that this will be our last time dining there, due to the membership policy.