The Cookie Cake Co. - Jersey City

I never write negative reviews. Never received my cake. Ordered a cookie cake Feb 7 at 8:38am. for my daughter's birthday from the Jersey City store. Called because I had a question, no response. Called again 2x during the week, no response, Tried emailing. a couple of times, no response. It is now Feb.14 at 7:27pm. Called and emailed once again today. Still no response and NO CAKE!! When tracking the order it still says processing. My credit card has been charged, Wondering if they are just a scam.

The Reese’s Pieces Cookie Cake was absolutely amazing!!! It was fresh and delicious and we couldn’t stop eating it!!! The customer service was also fabulous. This company went above and beyond to answer my millions of questions and to make sure that I received exactly what I wanted. Thank you!!!

Cookie cake itself is superb. Just need to work on customer service. I will recommend ordering online and not talk to the store because they can be rude. But the cookie cake (Triple oreo) was amazing. Also, try to order on colder days so if there are delays on the delivery, it will still arrive with icing intact and not falling apart. I will order again online and it was my 2nd time ordering. My boyfriend loved it (Peanut butter cups).

I ordered a cake last minute on Christmas Eve to be picked up the day after Christmas for a friend’s birthday. I contacted them the morning of the scheduled pick up to to confirm. They said it would be order the next day since I ordered last minute but they made last minute accommodations for me which was very kind and generous of them. I was able to surprise my friend and we enjoyed the very delicious cake! Appreciate this company’s kindness during the holiday season.

I would love to be able to review the actual cake itself, but despite ordering from The Cookie Cake Company over two months ago I have never received any of their products.Some friends sent me a sizeable gift card after I received life-altering medical news. I placed an order for the cake of the month club on October 16th. I never received a cake, but in mid-December customer service reached out about my experience. I told them I didn 't get my order fulfilled. They offered me a free cake, then didn 't respond to my emails again for two days.I reached out again and asked for a refund and they told me it was the holiday season and they needed a week to 'update me on information about my order. ' I said that I appreciate they are busy but I placed my order well before the holiday season and all I want is a refund for my friend now. They told me I would have a cake by the end of the week. Fine, whatever, all 's well that ends well. Friday came, then Sunday came. Still no cake.I got an email yesterday, Monday, saying that my cake was being hand-delivered by the end of day. It 's Tuesday currently. No cake.At this point I wouldn 't eat one of The Cookie Cake Company 's cake if it contained the antidote to the poison I had just ingested. I just want a refund. I 've spent a lot of time this year battling with my health insurance company. This experience felt on par with that.