Firehouse Subs Boulevard Shoppes

Hateeeee to do this. But yall that was something yesterday. I placed an online order for pickup at 2:15, no big deal I ran some errands to wait. I came in around 2:18ish and was told sorry, the pickup time was at 2:15 but we’re running behind. No problem I said and got my drink at sat down. Fast forward to 2:35, my food wasn’t ready yet, but an employee had been running around the counter and having the entire team look for her headphones. Once she gave up and everyone’s back was turned looking, she hit that front register, snatched 2 fat cookies from the basket, shoved them in her pants and said eh, let me know if you find em and walked out. Y’all can watch cameras, that killlllled me lol. “2:35” Thennnn, my food I think was still in the process but the manager couldn’t make it. His eyes were too focused on watching the pro bowl games on tv for a good few minutes at a time, so my sandwich was a little cold by the time I got it. So yeah, what I got from my experience was show up about 20-30 minutes after the pickup time, the employees lovvvvee dem cookies and will do anything to get one, and that if there’s something on TV at the same time as your food is being made, you won’t get it for a minute. Hope she found her headphones, or if she had them all along I hope those cookies were good

They told me, they weren't open and directed me to go to Jersey Mike's. What kind of service is that??? Still like their sandwiches but dislike how their staff treat customers

Great sandwiches. Always come back on our way through.

First and foremost when we walked in the door the young man who was the manager there immediately told the girl in the back to call the police on us. He neglected to even ask or inquire whatsoever if my dog was a service animal didn't ask me anything didn't say anything to me was immediately going to call the police thankfully I read lips. Never asked me never said a word. Secondly he waited until we got our food and came to the table and ordered my daughter to either put on a different shirt or leave the store. He said the word on her shirt was offensive. Number two that is censorship and it's illegal freedom of speech is allowed everywhere. Number three he had no business trying to enforce a dress code on a store that does not have one. I found him to be rude and nasty and I will never visit that store again. If this is the example of what Firehouse Subs is then they don't need my money or m y business!!! Their employees should be informed of the Ada rule on service animals. I do not recommend this store to anyone!

Stopped by after a trip to Menard's, first, my son said Jersey Mike's, but I was pointing him to Firehouse. The Large Steak and Cheese was on my mind, my son got an Italian. Added Jalapeños and Banana peppers to mine, and made it large. I don't often splurge on the big sandwich, but all I'd had was soup, earlier, and I was hungry. Spot-on delicious, melty, and soooo good. Definitely got my fill, and since they support a great cause, instead of hiring a bunch of sports celebrities, I'd rather be their customer. Good stuff, easy to get in and out, too!