Church's Texas Chicken - Jasper

In my recent visits to this restaurant, I've experienced missing items from my order, which I only realized once I got home. The wait for your food can be quite lengthy, so I decided to let it go. My recommendation is to double-check your order before you leave to avoid any issues.

Initially, my experience wasn't great, but they turned it around beautifully. I didn’t receive all of my order at the drive-thru, so I called, and the incredibly friendly young lady manager told me to come back at my convenience, assuring me she would take care of what I missed. I returned the next night, and they were very courteous and polite, no questions asked. The food was excellent—definitely the best chicken in Jasper, Texas.

I had a frustrating experience with the drive-thru order. The system wasn't working, and I waited for 10 minutes, assuming they were just busy. Eventually, they shouted at me to move forward, and when I finally received my order and left, it turned out to be completely wrong. I had to turn around and go back through the drive-thru to get the correct order. When I finally got my meal, I was really disappointed—the five chicken legs I received were the worst I’ve ever seen and tasted terrible; they weren't even cooked properly.

It took forever for someone to help us at the window. They got our sides wrong. The person at the window was rude. The place looked like it was falling apart. We bought a 20 piece for a family who just lost their son to a car wreck. We simply took whatthey gave us and decided not to say anything to the rude clerk. Two good points. The food was hot and they got it ready quickly.

During my last few visits to this restaurant, I had some issues with my orders being incomplete. Unfortunately, I didn't notice it until I got home, and it takes quite a while to receive my order. I suggest taking a moment to double-check your order before you leave to avoid any surprises.