Dunkin' - Janesville

Usually the donuts here are perfect. Today was horrible. Ordered mini pancakes and they were all hard and had a horrible smell which reminded me of soy sauce. Not a dunkin donuts kind of ingredient if u ask me. And on top of this I Ordered 4 long John's and all 4 were stuffed into a brown paper bag which made all the long John's covered in chocolate on the wrong side. Horrible service today.

To make matters worse, I never received a receipt nor was I offered one. When I called to address the issue, I spoke with Meghan, who was extremely rude and questioned why I was contacting them two hours later. When I explained where I lived, her tone was condescending, as if she was speaking down to me. She then assumed I was expecting a replacement for my order, to which I replied yes, since I definitely wasn’t going to eat the old, hard donuts. If we had been in person, I might have given her a piece of my mind about her attitude and the poor quality of the donuts. What used to be a delightful stop on our way back from Madison has now left me uncertain about whether it’s worth turning onto Milton Avenue again.

Big coffee and donuts and a friendly and helpful staff a person especially highlight I believe their name tag said kaitlyn very happy and helpful to make my visit a good one.

This specific dunkin has a owner who is very dedicated and actually takes care of the customers and his employees! excellent service. always clean and eating at this place is better than any other

I was in early this morning and I was not satisfied at all. The lady behind the counter got our order wrong and it should of been on the receipt right. My boyfriend and I were trying to enjoy our donuts and the workers were messing around. I don't know if I will be back in.