Marco's - Jacksonville

Great pizza. Another group of IT staff creating job security with a crappy website. Always break whats fixed. Moving on to Papa Johns.

Has great pizza but today went to order for the half off promo and was told they are closed because they are closed. That was it.

I placed my order and paid for it through the Yelp app. After completing my order, the he app said it would be an hour and I could pick up between 7:54pm and 8:14pm. I rrived around 8:00pm. They had no clue what I was talking about. They hadn't received my order at all. Of course when I opened the app to show them, they he message telling me what time to be there was gone. I was given the option to order again. No Thank You. I had already waited an hour for a pizza that takes half of that time to make. I told the guy it wasn't his fault and apologized if I was rude and left. I can't wait to check my bank and see if I actually got charged for this.

Terrible customer service (very rude). The gentleman making pizzas came up to the counter to check us out. While completing the transaction, we watched him picking food out of his paint chipped fingernails, then went right back to touching raw food/pizza. Pretty disgusting!

We visit this location regularly because the service is good and the cracker crust is delicious!