Chuck E. Cheese - Jacksonville

Came on a Friday night. Hardly anyone. The food lasted 40 minutes, then the wings were cold until dinner. It was close to 2 hours and not Chuckie Cheese. Very disappointed to spend the amount of money for the food and for over 4 passes. I wanted to book my son's party here and I'm so glad we came here as a trial run. I'm sure I'll book anywhere.

I just had my step sons here. When I came there, I went up to 3 ladies who just sit on their phones and asked if I should check with them or not. There was a huge lack of communication, we have in our order of food and cakes and I had to review as it took almost an hour to get out. While people who came after us first received their orders. Chucky didn't come out until there was only 30 minutes left, they didn't even make us the ticket ray I paid with the Mega package. There were no balloons and the kids did not get their Dippin points that were included with the package. Then when we checked out, the lady asked if I wanted to tip my host when I didn't even know who my host was! The party was NOT worth the $200 I paid.

We were a few times to this place and always had bad service and treated as if we were annoyance instead of a customer. Today I took my son for my birthday, and the girl at the counter was amazing. She was so hard working and patient and friendly with my children when she found what they wanted in the end. I was very impressed. Hopefully they keep this way and ladies like they are rewarded for their hard work.

We were sad that there are no bullet pits or anything you climb. The games were nice, but not just for my two years old. Even better than we thought, and we'll return when we can get back to town.

I was following 2 of my Sister's Grandchildren around. They had a good time playing. Their ages are 4 and 7 years. The salad bar was $7 and pizzas were approximately $20.We used to get paper tickets when you win now it's added to the ticket electronically.