Chick-fil-a - Jacksonville Beach

Consistently delivering excellence, this food chain never disappoints! Their attention to detail in fulfilling orders is impressive, and the staff is always courteous and highly skilled. Keep up the great work!

This location usually delivers great food, but the last few times I've visited, it has really missed the mark. I recently ordered an egg white grill, but when I got to my office, I found that they gave me a bacon, egg, and cheese biscuit instead—something I didn’t even know was on the menu. That went straight into the trash. I ordered again today, and this time, there was no cheese in my sandwich. It would have been helpful if the staff had mentioned that.

Typically, this place performs well during lunch hours, but during off-peak times, the staff seemed a bit drained. The car in front of us didn’t receive an item and had to park and go inside, just like we did. They also forgot two of our items, so I had to park, take two kids out of their car seats, and dash in to retrieve the sandwich and fries. It was a bit frustrating, but the food was good, and I believe they were just having an off day.

Long line, moves fast so you have that box of minis open in your lap, going 75 mph West on JTB towards another work day, in less than 8 minutes. But now you're not so sad about it. Because you're eating minis while driving.

At 6:50 PM, after observing several customers who arrived after me receiving their meals, I approached the front counter to ask about my order. I mentioned that I couldn't wait any longer and requested to cancel it if it wasn't ready. The employee checked with her colleagues and confirmed my food was not prepared yet. She quickly made one of my drinks and apologized, saying that the mobile order system was having issues and it would take a moment. She then called over the manager, and I informed him that I needed to cancel my order since I had to leave. He assured me that he canceled it, but I later noticed a charge of $19.53 on my bank account. I love Chick-fil-A, but this experience made me feel like my money had been taken from me, which is disheartening. It shouldn't feel like a gamble to order from them. Not long ago, I was a loyal customer, and I hope they can improve their service. I'm hoping for a refund, but if that doesn't happen, it may deter me from spending more money there in the future. I will provide an update if I receive any kind of reimbursement, even if it's just store credit.