Steaks Eatery - Jackson

I was part of a large group that came to 5/14/22. I couldn't believe how ridiculous our experience was. I understand that the care of a big group is not easy, but tammy the waitress and julie the host were so bad at their job it was funny. originally we were told that when we moved the tables, we had to make sure that we did not block the island path tammy was consistently rude and cried out: “How should we serve you like that?” when we moved our tables, then we went and told us and julie came into a stance like we were children. remember that both were clear and clear. after this debacle we were informed that they could not serve by tammy alcohol as if we should already know. eating was overpriced and rough, the steak was hard and hard to chew. when we were given our bills, there was a 20% fee, as if this place could not be more of a sweat. the one shiny spot about this experience was the younger waitress I don't know the name. she tried them the hardest and was very pleasant. 0/10 not recommended. they save their money and don't go here.

We came in tonight with a large group for a private reservation in their separate banquet room and the service was comically terrible at best. There was a younger waitress trying her hardest to be accommodating to our giant group but the host, Julie I believe was her name. And the older waitress, Tammy were two of the rudest people I have ever had the displeasure of meeting. The food was sub-par at best but the service made this an experience we, and the rest of our group of 30 people would never repeat. I have historically had good experiences here but tonight’s will be my very last. Absolutely do not recommend!

I booked a reservation for a large group of people. We did have a few cancel last minute, but still had about 35 people and I had booked for 40-50. The booking process was very smooth. When we arrived, we were escorted to the banquet room. Each table was serperated as if we were going to seperate our group, not going to happen, we all wanted to visit with eachother not be seperated. We had two waitresses, Sarah and Tammy. Sarah was great and she did the best she could while on the other hand, Tammy was the complete opposite. Tammy was extremely rude and had a terrible attitude from the get go. We were told we could move the tables together as long as we did not block the door ways, so we did and the door ways remained open. Tammy threw a HUGE, and quite uncalled for, fit! She then proceeded to give attitude with each person in our party. There was one point where Tammy was gossiping with other staff and staring at us that I got up and stared at them to make sure there wasn’t a problem, to which they scattered their group and our food orders finally started to be taken. The food was ehh sub-par. As the head of this reservation, I continued to make sure the servers did not need anything. At the end of the night, there were a few bills Tammy made mistakes on and when confronted why people were charged for soda or meals they did not have, she got an attitude about taking them off. I thanked Sarah for service, but did not thank Tammy. I made sure that the banquet room was left in good shape by cleaning up all trash and organizing everything else, as a previous waitress would do. Just to add, there was a 20% gratuity fee that was added to each bill that was not mentioned of (not the worst part, just a heads up for future parties). Also, there was absolutely no alcohol due to them not being able to obtain their liquor license. I will not recommend this place nor will I visit again. Highly unsatisfied. Staff need to be educated on professionalism.

Had reservations for 26 for drinks and lunch. Verified three times about the number and making sure alcohol drinks were available. The last conversation was two days prior. Upon arrival, our group was told no alcohol; they had lost their liquor license the week before. None of our group will return after being treated dishonesty.I will say that the food was good and the service adequate.

We have been frequent customers here for years, but the food quality and preparation has definitely gone downhill since changing ownership. We were there a few days ago when they had turkey dinner on the menu. My turkey not only smelled bad but was overcooked, shredded and floating in gravy. It did not come in slices. It reminded me of what they used to serve in the school cafeteria. The server told me they sell a lot of it. It came with a peach cobbler for dessert and it was what can only be described as tough. Our server/waitress was great to us and attentive, so that was a plus. The bread is not as good as it used to be which the whole family used to love. My husband's steak was very overcooked for a medium steak. The vegetables also came out cold. It's a shame that this restaurant is not anything close to what it used to be. This is the second time in a month we've experienced overcooked food there.