India Gate - Ipswich

Ordered my food via the restaurant website. Due to staying at a hotel, I telephoned the restaurant straight away, to confirm they knew of my location. The restaurant confirmed my address, and said the food would be delivered to my hotel in less than 45 minutes. One hour later, I still hadn’t received my order. I telephoned the restaurant and the gentleman on the other end said that the driver was on his way to me. Another hour passed, and still my food hadn’t arrived. Just over two hours after I’d initially ordered my food, it finally arrived. The food was cold. The chips were limp/soggy. The burger was dry. I telephoned the restaurant and explained that I couldn’t eat the food they had delivered, and that I wanted a refund. I offered for the restaurant to come back out and to collect the food, should they wish. The restaurant manager mustered up numerous excuses as to why the food arrived looking as it did. I wasn’t backing down on the refund request, and so he started becoming verbally aggressive towards me. He eventually put the phone down, having reused to refund me, despite admitting that the chips were in fact soggy (his reason for this, being that you won’t get crispy chips if they are placed into a delivery box). A few minutes later, I called the restaurant back, to ask why we had got cut off. Again, the manager stated that he wasn’t going to refund me, and then he terminated the call. The food ended up in the bin, and due to how long the order had taken to reach me, it was by this point too late to order something from somewhere else. Avoid this establishment!!!!

New to the area was trying things out, the first time I went in I couldn’t fault them, HOWEVER, the second time I went in I ordered the same thing plus a chef’s recommendation and the person taking the order took it down incorrectly. I got home and called them to let them know about the error. They informed me they had given me everything I had paid for which completely misses the point that the order was taken incorrectly. After this I basically got told to f**k off. Terrible service and a hour later the issue was not resolved even after offering to pay for the item that was missing. The food is above average but the service completely ruins everything else. TERRIBLE

Ordered a takeaway for fathers day, the delivery was speedy, portions were generous, very good value and food was delicious. Will definitely be ordering from here again.

The food at this restaurant is fantastic. It's the best I've had in the area. Our order was delivered hot and on time. I highly recommend this place to everyone. They were accommodating to our request for a mildly spicy jalfrezi.

I always eat Veg Madras with Paneer, not often from here, but close to my dad. When I got back to Swilland where I live I found a bland beige coloured tasteless yuk. I phoned and spoke to someone who said I asked for a Buna! I dont even know what a Buna is let alone ask for one. He said I asked for vegetable and Indian Paneer (which is correct), but I asked for a Buna. 100% I didnt. I love hot curries and this was basically viel. The chap that answered the phone basically called me a liar and that if i would like to drive back he would change it. I said what about my rice that ive used and my naan bread, his reply was that I was not embellishing things and that I never asked for a Madras, This chap was an out and out liar and the curry was disgusting. Take heed and buy somewhere else, because if they make a mistake on your order, it will be you and not them. I will never set foot in here again. Waste of £7.90 YUKKKKK and Very Very Rude Man.