Shake Shack Polaris

Ordered 2 cheeseburgers, hamburger, and a drink was $26. Thinking that as long as it’s good, it will be ok. All 3 burgers were charred to a crisp well beyond burnt and probably not fit to consume. Tried to reorder one that also had the cheese burnt to a crisp. Server was very gracious about it but I won’t be coming back.

They don't have any cashiers, they make you do that work for them. Their tablet doesn't respond to touch well, and their menu is convoluted. They have no combos or anything, so you have to buy $5 fries, a $4 drink, and a $10 burger separately, absurd prices for what this food is. I used to love shake shack, but this one has cemented never visiting one of these joints ever again.

Extremely overpriced for lackluster portions. And the serving staff acts and looks like they'd rather be doing anything than working. Columbus has so many amazing burger places that there's no excuse for a Manhattan original to come to town and be this bad.

Wow, where to even start? Employees making videos and screwing around, tables greasy and garbage on the floor, and this place was EMPTY. Over priced underwhelming food. Chicken bites were microscopic and mostly bread, absolutely dripping with fryer oil. It left oil slicks in the ranch dressing FFS! Burgers small and NOT worth the price they’re asking. You can talk all day about sourcing and quality but if a family of four can’t eat here for under $40 what are you doing? We tried for a redemption attempt and let the kids order shakes after the meal. Fail. $7 milkshakes are a crime. Corporate greed and management incompetency at its finest here. It’s no wonder your employees avoid customer interaction, they know how upset everyone is going to be with their shake shack experience.

My burger and the shack sauce that came with were very good, my cheese fries were amazing and my Frozen hot chocolate shake, taste just like it reads. The place was well decorated and clean. Quick service and had kiosk or register option.