Biggby Coffee - Ionia

Your typical coffee place. I prefer Starbucks but for a less expensive coffee that has all the goodies that Starbucks offers. This is a decent place to go, and I prefer it, actually.

We came on 02/21 at around 11:30 am. And the girl who took our order gave 5-star customer service! She informed us that the espresso machine lost pressure and could take 5 minutes to build up and usually when this happens there's a good chance that making any espresso-based drinks may taste burnt. I was willing to wait 5 minutes. And the drink did come out as burnt. I was kinda reluctant to say anything because it wasn't that bad, but my husband said I probably should. The girl was super nice about making me a new one I apologized and told her I don't like to complain. But she was happy to make me a new drink. Unfortunately, the second one came out a bit better but still underlined the burnt taste. So 3rd times a charm she offered to either add more sweetener or make me something else and I told her to just add more sweetener and it came out tasting better. She was super sweet about the whole situation! She is definitely someone who takes pride in her work and goes above and beyond!

Lattes tasted like water. Employees were rude! Asked them to mark my four coffees and the girl tossed a marker at me to do it myself.

The whole crew was amazing. The young man was a total gem!We love coming here!

Very slow, no customer service, they just talk with their friends while the line backs up...