Catello's Italian Art Cuisine Indy

In view of the persistent lack of willing workers available, our experience was simply in order. they were overwhelmed by the New Year's crowd mainly because of several groups that camp on their tables. our server (barkeeper,) stephanie was great and made sure we were happy.

Frightening in all asspects! one of the worst culinary experiences of my life, and I was living in a few restaurants in my life. we booked a reservation for the New Year's Eve dinner to find out that the location castleton was closed and the whole night went downhill from there. unreasonable wait, underground eating, pitiful service. avoid the location of pendleton at all costs.

That was our first visit. we were greeted by the hostess and said that we had to wait a few minutes because the people were staying at their tables. I think we sat within 5 minutes of our reservation time. during these 5 minutes a lot of people started to arrive and fill the entry path. has many complained not to sit in reservation times. also had 2 different pairs from the small room to the left of the reception complaining about how cold the room was. we finally sat in this room and could confirm that every time the restaurant front door opened it shot a burst of cold air into this room. it was cold, but we missed it. a few stood up and went out. our server, katja, as well as eating, were the clear bright stars of our experience. we will try catellos again. maybe not again at the silvester.

We came and sat for 20 minutes and never had a server to the table. we sat at the door that opened and closed all the time. we went to the reception and asked for a repetition, as I was very cold and just came over a virus. they refused to respect us. when we decided to go easy, 20 people were in front with reservations and waited to sit. 10 more people outside. the woman at the reception was very rude and told the people if they were not happy, they could just go. they had significantly overbooked the restaurant and had insufficient waiting staff, which was completely overwhelmed. when we checked in, there was a very unfriendly sign that a party of 2 should not stay more than 45 minutes. Of course, after 20 minutes we never saw a waiting staff when we were there. this is our first visit in this restaurant about 1 year. we will not be back!

Staff were totally overwhelmed by the number of guests, totally overbooked, seated in a very noisy room, no service, not even water for 20 min, then told by hostess that if we didn't like it we should leave, which is what we did and will not go back