Culver's - Independence

What's up ?with the pull forward lanes. ? ? ? You do a upgrade as offer two order lanes to have each customer have to pull forward and wait...? What the buttered-bun-pickled-hamburger is this?? Food is good..worth ? ? ?but the pull forward lanes brought you down one ?.?

I noticed they had special needs employees working for them which I thought was wonderful. Once the food was ordered and delivered you wouldn't know you were in a fast food place. It is so well decorated.

I was surprised by and disappointed by my poor experience at this restaurant yesterday. The cashier was friendly, food came out quick, server was very friendly and polite. When we checked our to-go order, it was missing the entire hamburger meal. My strawberry shake was orange and sloshy..turns out it was an orange smoothie. I am not too concerned about the mistake, but the woman who gave our correct order had an attitude, did not apologize, acted annoyed and irritated. She provide the poor customer service experience and shaped my view of the franchise.

Might be good food but the pulling up and making you wait for 10 minutes after being in a drive thru line for 10 minutes is not necessary. Service should be faster especially when you see others getting their orders and leaving while you're still waiting and it was not special it was just 2 butter burgers. 20 minutes is uncalled for unless customers are going to order 25+. The lady at the window kept saying its just 2 minutes, and thats the longest 2 minutes ever.

What started out as a bad, disappointing and frustrating experience was turned around by the manager who was on duty the evening of May 17th. Went through the drive through paid and my sister and I were on my way just to discover no fries for my order no mustard and no utensils for her coleslaw and the was lukewarm. We went back. I went in asked for the manager and the young man was understanding and remorseful, he took charge of the situation he personally remade the order. We got hot fresh food, also he threw an applesauce and 2 coupons for a free dessert. This young man saved the day. That's what I call excellent customer service.