Sprzężenie zwrotne
Przekaż informację zwrotnąWhat’s up with the pull-ahead lanes? You upgrade to offer two order lanes, but then each customer has to pull forward and wait? What on earth is going on here?? The food is really good and worth it, but those pull-ahead lanes really brought the experience down a notch.
I observed that they employ individuals with special needs, which I found to be fantastic. Once we placed our order and received our food, you wouldn't even realize you were in a fast food restaurant. The decor is truly remarkable.
I was taken aback and disappointed by my unfortunate experience at this restaurant yesterday. The cashier was friendly, the food arrived quickly, and the server was very nice and polite. However, when we checked our to-go order, we discovered that the entire hamburger meal was missing. Additionally, my strawberry shake turned out to be an orange smoothie that was slushy and not what I expected. While I can overlook the mix-up, the woman who handed us our corrected order had a poor attitude. She didn't apologize and seemed annoyed and irritated, which significantly affected my perception of the franchise.
Might be good food but the pulling up and making you wait for 10 minutes after being in a drive thru line for 10 minutes is not necessary. Service should be faster especially when you see others getting their orders and leaving while you're still waiting and it was not special it was just 2 butter burgers. 20 minutes is uncalled for unless customers are going to order 25+. The lady at the window kept saying its just 2 minutes, and thats the longest 2 minutes ever.
What started out as a bad, disappointing and frustrating experience was turned around by the manager who was on duty the evening of May 17th. Went through the drive through paid and my sister and I were on my way just to discover no fries for my order no mustard and no utensils for her coleslaw and the was lukewarm. We went back. I went in asked for the manager and the young man was understanding and remorseful, he took charge of the situation he personally remade the order. We got hot fresh food, also he threw an applesauce and 2 coupons for a free dessert. This young man saved the day. That's what I call excellent customer service.
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