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Przekaż informację zwrotnąI visited the store at 7539 Landover Rd, Landover, MD around 4pm on August 14, 2023. Unfortunately, my experience was disappointing. The staff member I encountered was unhelpful and dishonest. When I asked if she had cut my footlong sub all the way through, she curtly responded that she had, but when I got home, I discovered I needed to use a knife to finish cutting it myself. Additionally, she hardly cut the meat for my Italian BMT, so I had to take care of that when I got home as well. Based on this experience, I won't be returning, and I wouldn't be surprised if this location ends up going out of business due to poor service.
When I asked to use the restroom, I found the door locked. The female employee mentioned that someone might be inside, so I politely knocked three times. She said she didn’t have a key. Then, the male employee interjected himself into the conversation, even though I was speaking with the female employee. It wasn’t his place to interrupt. However, he rudely told me he didn’t have a key either. I pointed out that someone inside must have the key, as they weren't answering the door. To my surprise, he appeared out of nowhere with a key, but his attitude was far from pleasant. It’s not my fault that you seem unhappy with your job! I cannot accept that level of rudeness. None of the employees were wearing name tags, and I noticed he did not wash his hands after unlocking the door. Subway needs to do better. Employees should act as if they care about their job and exhibit a basic level of professionalism.
Took my money for an online order, but was actually closed at least 3hrs before it's listed here on the app. And somehow took almost double the amount of the order from my bank account. So I'm out of extra money for food I'll never see.
Don't let the Spanish female fix your sandwich...she will give you bare minimal of meat..if I order footlong cold cut trio she will give u a trio of the meat knowing u supposed to get 4(half sandwich 2 cuts of the trio but if u order a footlong you'll get 3...her math is wrong...she does it every time..I refuse to order from her
I drove back to the restaurant and requested that it be remade. The employee opened the sandwich and asked what the issue was. I explained the mistakes, but she just removed a banana pepper and suggested I could have taken the unwanted ingredients off myself. I reiterated that there were several problems and asked for a correct remake. Instead of addressing my concerns, she turned to another customer and mocked me. I confronted her about this disrespectful behavior, stating that I didn’t appreciate being ridiculed in front of others. Frustrated, I asked for a refund, but she simply said, “Come back tomorrow; I can’t help you.” I contacted the franchisee, whose information is displayed in the restaurant, and received this response: “I am very sorry for your inconvenience. I assure you the best service during your next visit. Thank you for being a loyal customer of Subway.” It’s hard to see how he can promise anyone a correctly made sandwich or “the best service” when his response to a significant issue is reduced to a brief three-sentence email. I wouldn’t recommend dining here.
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