Bamboo Hyannis

The Bamboo location in Hyannis has been a favorite of ours ever since it opened. The manager, Eric, has kept the restaurant in great condition with fantastic food and a committed staff. My wife and I decided to celebrate our birthday with an assortment of small dishes and a couple of entrees. Everything was fresh and delicious, including the soft shell crab, house lo mien, Shanghai roast duck, and sautéed string beans. We didn't have any sushi this time around. We visited on a Monday night, a little after 6PM.

The reviewer visited the restaurant twice. During the first visit at 7:30 PM for dinner, everything was good and the service was excellent. However, during the second visit at 8:30 PM, the service was chaotic with main dishes being served before the starters and the wait staff rushing the orders. Although the food was good, this visit was not very comfortable. Upon inquiry with the manager, it was explained that since the entire staff, including the chef, had to leave by 9:30 PM, it is recommended to come early for better service.

Two couples arrived on an August Sat night at 8:00. One in our party craved sushi. Not being familiar with Hyannis, I searched “Asian restaurants in Hyannis that serve sushi.” Bamboo showed up and we were very close by so we stopped. The person who wanted sushi was told by the waitress that it would be aporox 1 hour to get sushi, even though we noticed three men working at the sushi area. I ordered chicken lo main. It was the worst I have ever eaten. There were lots of noodles and only five minuscule pieces of chicken in the plate, along with a couple of pieces of scallion. That was it! The person who initially wanted sushi, but didn’t want to wait an hour, ordered a salad which was DRENCHED in salad dressing. The waitress was nice and obviously very busy ? Short staffed), but the food was lousy and we won’t eat there again, hence this negative review.

Can’t believe the waitress told us tip isn’t enough. Waitress named Amy provided horrible service and at the end of our 40 mins dinner she made a scene front of everyone why we only leave $20 tip???? Shame!!!!

The manager at this establishment was rude while checking us in. But our server was very nice. The food itself was good and we liked the options on the Menu