Starbucks - Humble

I visited this location yesterday and went through the drive-thru where Riley took my order. Although their system was down, I was welcomed with a big smile and a genuinely pleasant attitude, which was so refreshing! I ordered my drink, and Riley suggested I try a different flavor, even offering me a small sample for my next visit! I'll definitely be back soon, and I want to give a shout-out to Riley—I really enjoyed my drink!

I have to say, the pumpkin cold brew I had yesterday was outstanding! The staff working around 4:45 did an incredible job. I wish I knew who made it because it was just perfect. Kudos to that team for their excellent work!

Placed my order online, went to pick up and the door was locked. A sign was up saying drive thru only due to short staff. Tried to explain through the door glass that I had an inside pick up order and I was ignored. Stood there for almost 10 minutes and was never acknowledged. Tried calling for several hours and no one ever picked up. I had to place a whole new order at a different location, which caused me to pay double. I never got this order and was not refunded.

I've given this location numerous chances, even visiting daily. Unfortunately, the customer service and overall experience have been extremely disappointing. I often receive cold coffee and cups filled with milk instead of a proper coffee-to-milk ratio. Many times, I've had to pull over and wait to get my drink made correctly because no one wants cold coffee, yet they often forget I'm waiting. Recently, after kindly requesting a replacement for my cold coffee, I received a scalding hot one instead. I frequently asked for nitro cold brew, but instead, I often get cold brew. The nitro machine has been broken for ages—think McDonald's ice cream—and was only recently fixed for about a week. That would be great if I actually received a proper nitro cold brew, but that hasn't happened either. While the staff seems friendly, they may not be adequately trained or supported. I love starting my day with Starbucks coffee, but I can no longer continue to support this location due to the poor service. Here's a picture of the "nitro cold brew" I was given this morning—just cream and ice, with no nitro! If you know the order, it shouldn't even come with ice. This has happened more times than I can count, and I'm just too exhausted to keep asking them to get it right.

My drink was ready and sitting on the counter. A barista looked at it a few times and walked away. I needed to leave for work, so I honked to get the cashier 's attention. A male named Riley (may go by she came from the back and scolded me, telling me not to honk at the cashier and that it was her second day. I 'm the paying customer. Don 't tell me not to honk and excuse her poor customer service. If she 's unfamiliar with her job, have someone stand with her the entire time!