Wendy's - Hudsonville

I ordered my burger with no tomatoes and it had tomatoes. No big deal I told the young lady at the window it had tomatoes. She first asked, “oh did you want us to fix it?” I said yes because I did specifically say no tomatoes. She took the burger, then less than 30 seconds she handed it back. When I checked I still saw some of the tomato seeds and juice and it was obvious they took the big piece off and gave it back to me. When I asked for a refund as I know you just took the tomato off, she said I’m just 16 so I don’t know what they did to your burger, I don’t make them. I asked for the manager a different gentleman came to the window and asked if I wanted remade. I was honest and said at this point I don’t trust it and he walked away and the manager Heaven, I believe was her name. He forgot to close the sliding window so when he walked away I heard him talking to his coworkers talking about me and that I wouldn’t take a new burger. I told them they forgot the window was open and they moved to the back of the kitchen. I’ve worked at Wendy in the past. I’ve never heard of removing the incorrect item from sandwiches and giving them back. Further, to degrade me and my decision for a refund in front of me what not just disrespectful it was plain rude. I will never go to this establishment again. I feel frustrated because I was about to pay $7.50 plus for just a burger single. I literately said please no tomatoes. It’s odd to put them on anyway and get frustrated with me because you made a mistake. I hope Heaven or Heavenly does better in the future. I just don’t understand at all how they felt it was appropriate. I live 3 minutes from this res and I’ll never visit again.

Every time I go to this location during work they get through the line very quickly. Never had a bad experience and the window workers are always kind.Food: 5/5

Ordered $25 worth of food. A ten count chicken nuget and a baconator. They didint put bacon on my sandwich. Went back to get a new one and they decided to give me a portion of bacon in a bag. I would not normally be upset about this, but there were no toppings at all on my sandwich and they were very rude at the window. I get you guys don't make enough to care. But I payed $25 dollars for this meal just for it to be wrong cold and not appealing what so ever. Do better.

The food was alright, besides the fries.2023_05_05 I don 't know that I 've had this bad of an experience before. It was death by a thousand experience. I feel bad for the staff working there!Food: 3/5

Food was cold and tables were dirty. All the different sodas had a fruity flavor.Food: 2/5