Starbucks - Houston

1 star for disappointing service. I am a frequent visitor to this cafe on campus and always enjoy my Dieucks coffee. However, I was disappointed with the service I received today. I ordered a short latte but received a regular latte that was too hot for me to drink. When I asked for something iced in a Venti cup, I was told I had to pay extra. I was surprised by this response, especially since I had already purchased a drink earlier. I rarely post negative reviews, but I hope to see improvements in the future.

The customer service at this restaurant is great and the location is convenient. My only issue is that sometimes the drinks are inconsistent. I prefer my drinks to be icy, but sometimes they are served in a hot cup by mistake, resulting in a warm beverage instead of a cold one. They need to pay more attention to detail in this aspect. Otherwise, everything else about the restaurant is good.

The customer service is excellent and the location is convenient. The only issue I have is that the drinks can be inconsistent. I prefer my drinks to be cold, but sometimes they are served in a hot cup by mistake. They need to pay more attention to this detail. Other than that, everything else is good.

I hate that online it says they are close later but by 5:00ish they are closed. So I tried to go up to an employee and he screamed, YES SCREAMED, at me that they were closed..... Like yikes. I just wanted to know their business hours.

A very nice barista came and gave me a really delicious drink when she saw I was crying in the back (not my best moment). Hours later I went to drop off a thank you note and a another employe, Parker, let me know he was involved and that it was a group effort. This group of people really cheered me up when I needed it most so thank you to all the employees! Your hard work and sympathy dont go unnoticed by me.