Domino's Pizza - Hopkinsville

I had the worse customer service I have ever had with any business in my life today at the Hopknsville Domino 's pizza. I ordered 3 large pizzas and cheese breads yesterday at 3:00 for today, Sunday. I was told I could pick them up at 12 noon as Iwas having them for lunch at 12;30. I arrived at 12 noon to find that my order had been CXX. Instead of the employee knowing Iwas in a hurry and needed the pizzas they stood there discussing who CXX my order and how it got CXX. I put my hands up veryfrustrated and said I do not care what happened I just need my pizza and bread asap , when the girl came back to me and saidshe was not going to take my order because I was being so rude. Then the guy or manager or boyfriend said we do not have totake your order because you are being so ugly and rude and that you need to leave my store. I never raised my voice or said anybad language just very anxious because I had people coming to my house for lunch and the store was one who cxx my order becauseI did not cxx the order. My whole family will never do business with the Domino 's in Hopkinsville. This stores customerservice has been going down for months and this is the final straw for our family. I also work for a company with 100 's ofemployees and I will forward my experience with them all.

Most days I have a good experience, today, not so good. Pizza was cooked perfectly and tasted great. Service was very poor. Ordered a little after 10pm and the app said pizza was being made at 10:05. At 10:15 the app said the pizza was still being madeso I walked in to check on it. The girl lied and said it was in the oven, 10 more minutes and it will be done. A few minuteslater the app said it was in the oven. I have ordered a lot of pizzas and from start to finish it takes 13 minutes, I didn't getmy order until 29 minutes later. If the store was slammed busy I could understand but there were only 3 orders on the board. The5 or 6 employees in the store were too busy socializing and having fun with each other to do the one thing they are there to do.I'm sure next time it will be great, but Store Owner, if this happens again I will take my business somewhere else.

I purchased a carryout pie today. Thin crust three item and I just wanted to pass on the prep team did an outstanding job. The amount of ingredients were perfect even down to the cut was spot on . Management please pass this on to your crew. Mike W

This Dominos is terrible. We have had trouble receiving our order on several occasions. Today we ordered carry out at 7:01 and the website told us to come pick up our order from 7:49-7:59. It is currently 8:23pm and our order just now went into the oven.For carry out. The staff is rude and unprofessional. Do not purchase anything from this store.

I'd say I love dominos. And yes food wise I do. But clearly this location has a staffing or management issue. Because my wife ordered pizza at 9pm and after purchasing along with TIPPING! There pizza tracker notified us itd take 72 minutes... but at12:00 we were still without pizza. With the store being 10m from our home. What ever happened to 30m or less, or Free Food ifthey can't keep up. They Should figure it out or just close this store down. Also all other reviews about Rude delivery driversis true. Which is crazy to think. You as a driver knowing your late and yet no kindness or sympathy.