Chipotle Mexican Grill - Hopkins

The young woman working the line by herself did an excellent job, even handling payments. I noticed other employees wandering around in the back, but none came to assist her. This lack of support seems to be a recurring issue at Chipotle locations, but I must say that the food here is better than at others I’ve visited.

I highly recommend avoiding this restaurant. A group of at least six of us ordered through the app and ended up waiting an additional 30 to 40 minutes. Our orders were mixed up, some weren’t prepared at all, and they ran out of several ingredients without informing customers, apparently hoping we wouldn’t notice. When I finally received my order at 6:40 p.m., which should have been ready around 6:10 p.m., I took it home only to discover that it was not only cold but also completely incorrect (the only item that was right was the chips). I will definitely go out of my way to steer clear of this location in the future.

Most unusual experience. Stood in line behind 4 people for just 15 minutes. No one was helped. At least 5 persons working (one who diligently restocks the entire line of food). No employees made eye contact. Not a person customer or employee said a single word. Not a single bowl or Burrito assembled despite the above full increase. After 15 minutes to the left and the line was at the door. I don't know if someone came to dinner.

It doesn't matter the time of the day you go into you will always be in line at least 20 minutes. Almost always when I go here, they're out of something. Today they were from cheese. A few weeks ago they were from all meat and cheese (how can you be open? . I stood over 20 minutes in the line as a person was there that helped all customers. I saw at least four employees in the back, who basically don't do anything. This shows a very bad customer service and makes it as if it is not important to offer your customers an efficient, good service. Kudos to the young person behind the counter who takes care of every customer.

Terrible. Online orders are never ready on time. Expect to wait at least 15 minutes longer then your pick up time. You?d be better off waiting in the line to order. The employees look like they are miserable and the kitchen and counters are filthy.