Sushiman - Honolulu

I called to place a to go order. Young girl took my order and after I repeated it she told me it would take 20 minutes. I live close by so I went to pat for the order and wait as I don 't like sushi that has been sitting around. Young girl working at the counter took my card for payment and asked if I wanted the receipt. I don 't normally, but maybe I should have. Got to my friend 's house and discovered her meal Poke Salad was missing. I called and asked the girl about it and all she could say was, Did you want to order it now? I told her yes because my friend doesn 't have her meal. All she has is her sides. I placed the order and each time I order she puts me on hold to tell someone. She comes back on the phone, We don 't have that dish. What? Is that why I wasn 't given it? She said yes. WTHeck?! Seriously?! I asked her, It didn 't cross your mind to tell me so I could order something else? She got quiet and then said, So do you want to order something? Wow. Even Alexa or Siri has better manners. Not one apology of any kind. Food was cheap, but not worth it. Sad customer service.

I have been coming here since 2013 and will continue to come here as long as they remain open.I liked both the last owners as well as the present owners.Making Sushi myself has given me an even greater appreciation for the quality of the food they serve here.

My husband always takes me here, while I love the food and the service I only complain about the price, but it's hard to match the quality of their sushi anywhere else that doesn't charge 1.5 times the price or more.

Amazing sushi, great staff, and comfortable atmosphere. Menu selections are perfect D the packaging of takeout is just right!

It was a really bad bad experience. The order take spoke so softly behind her mask I couldn't understand her and had to ask her to repeat everything 2 to 3 times. It wasn't that big of an order and took almost 1 hour, FOR BASIC sushi ika, natto, spicy ahi. I paid for a bag but she tried to pass me 2 tray containers some chopsticks NOT in a bag. I finally made I contact and told her I paid for a bag. Order had NO ginger, 2 small packets of shoyu, plus order was WRONG. I asked for 2 orders of ika 1 order of natto and got 2 orders of natto and 1 order of ika.Good grief!!! The quality and taste was not good for the expensive price. Natto was cheap kind from a tube, spicy ahi was more like tuna mush, yucky. Ika was pretty good. For the price of over $30 you are better off going to Genki, just saying. Very disappointed and won't go back.