Illuzion - Hoboken

I have ordered from this restaurant in the past, but it has been a few years. Tonight, I decided to try it out again. The special sushi roll I ordered, the Sakura Hanami roll, was...

The sushi at this restaurant is fantastic. It is fresh, expertly rolled, and delicious. While the spring rolls were just okay, the menu offers a variety of unique and appealing sushi rolls to choose from.

I have been a loyal customer of Illusion for 17 years. The staff is friendly, especially Emmy who always remembers you and welcomes you warmly. Whether dining in or getting takeout, the service is consistently excellent.

I thought I had found the best sushi in Hoboken, but I was sadly mistaken. The first few times I went, I didn't have any major complaints. Yes, there were flies buzzing around my table all the time, but I thought the food was good enough to overlook that. However, the more I went, the more I realized that the quality of the sushi was inconsistent. Sometimes it was decent, but tonight it was very subpar. After being completely dissatisfied with my sushi rolls (I even left a whole roll uneaten), I informed the waiter that the food tonight was not good. I also mentioned the abundance of flies in the restaurant. The waiter dismissed my concerns, stating that there were no bugs, despite the flies buzzing around my plate. I showed her a picture of the flies, but she just laughed it off. She didn't seem interested in ensuring that the customers were satisfied. I am certain that I will never return to this restaurant. It is concerning that there are flies in the restaurant, especially near where they prepare the food. I give this place 2 stars because on a good night, the sushi can be decent. However, I would recommend sitting outside or as close to the door as possible to avoid spending your evening swatting away flies from your meal.

I have been ordering from Illuzion for some time, but a few weeks ago they suddenly became too popular. I placed an order and waited past the estimated time, then waited an additional 30 minutes, but my order was not delivered. When I called, they informed me that they had my order but were too busy to notify me, with a preparation status on Seamless and a wait of over an hour for nothing. I would have ordered from another restaurant instead. The next week, I placed another order and, after 40 minutes, they called to inform me that they were extremely busy and asked if I would wait another hour. Today, after waiting, they called to say they would either cancel my order or I would have to wait at least one more hour. They told me that I was their priority and that they really wanted to deliver my order, but they were just too busy. Unfortunately, due to their consistently busy and unreliable service, they have lost a regular customer.