Five Guys - Hinesville

Yum Yum for real. Wayback being in same town and charging near same price is a crime against all things decent...

The order was correct, but they had run out of tomatoes, which wasn’t a big deal. I also received a text or email notifying me that my order was ready for pickup before I actually arrived. When I got to the restaurant, they were still in the process of finishing it, likely due to the lack of tomatoes. Overall, I have no complaints about my visit.

The prices are high, and the fries were quite limp and not cooked properly. However, the hamburger was delicious.

"The staff is amazing, and the food is fresh and delicious. The service is quick, and the prices are fair. Kid-friendliness: The staff is very welcoming to children and the atmosphere is family-oriented. Parking: There is parking available both in front and in the back. Wheelchair accessibility: The restaurant is mostly wheelchair accessible and has designated handicap parking."

So I know five guys is known for their fries and the bottom of the bag fries, but having a big pile of potato at the bottom of the bag is not appetizing. While I was sitting there, eating my burger, which was OK I watch the female cashier get into it with a Uber eats driver, telling him that their general manager only allows them to pick up one order. The driver politely showed her the phone with the request service, saying to pick up the other orders, and please give them to him to which she declined and said the general manager has a rule, saying that they can only give out one order. that’s insane because of someone who runs a restaurant I have multiple drivers that pick up multiple orders you can’t just ban a person from picking up the orders they’re sent there to get so they ended up canceling probably over $150 worth of food loss I feel sorry for the customers and if that’s the customer service I know for sure I won’t ever be ordering delivery through the app because that woman working the cashier is more likely to get my order canceled after having to wait already an hour for it just to have it canceled because the general manager is clueless . Super bad business. If you can’t adhere to the third-party rules, don’t use third-party for your store for delivery it’s foolish to punish the customers and eat, food, lost, and refunds over bad attitudes and poor management. The gentleman walked out and the orders never got picked up. I watched and waited. 10./10 probably some of the worst customer service I’ve ever seen.