The Carolina Room- The Westin Hilton Head Island Resort And

The food was terrible. Very disappointing. The burrata has a strange texture. The pre-uttered toast tasted rancid and the shrimps and grits were terrible. We never got bread that was offered and drinks, a glass of wine and a beer lasted 15 minutes.

Friendly staff! The dishes and cocktails were delicious. Would definitely recommend.

Cathy was wonderful, very nice and attentive to our needs. Great representative for your organization.

The best fillet I ever had! Service was impeccable and John, our waiter, was absolutely great! Very recommended!

We are very supportive of wait staff and folks who prepare food. We used to do it ourselves so we know how hard it is and we know when a service is run poorly. Unfortunately, we did not have a good experience at the Carolina Room or any eatery at Westin since we arrived. You’ve got a systemic morale problem with your staff. They are nice people but I have heard at every meal how overworked they are due to lack of staff. This was said directly to me and we overheard many conversations amongst themselves. It was a long wait to get food and when it arrived it was cold and didn’t taste good. My daughter ordered fish tacos which she liked the day before. The tacos presented at the Carolina Room were made with a different fish. She didn’t eat them. The waiter noted she ate nothing but didn’t offer to find her another meal. We had to ask for a drink refill and no one bussed our dirty app plates until well into our meal. I asked for two lava cakes to go and when we got to the room, we discovered the lava cakes were cold. Today, we ordered lunch in the room. My husband ordered a chicken wrap which is described to have walnuts and cranberries. It came with avocado and cucumber. So he didn’t eat it. Every dining experience at the Westin so far has been late, not up to expectations and expensive. The one thing we all agree is delicious, though, are the fries. If I were Westin, I would be worried about the state of staff engagement and how you can rectify it as soon as possible. They are the face and voice of your company. They aren’t rude to guests but they are openly complaining about their jobs. Never a good sign. It certainly has made me question if this is a place we would return to. Happy, engaged employees wouldn’t let my food arrive cold or leave my water glass empty.