Pizza Hut - Hillingdon

These people are liars. Always get burnt food, or uncooked food. We only order Margarita and cookie dough as that is all we eat and they always manage to send one less cookie dough which is always burnt. Or no icecreams as they forget. The pizza is always either full of sauce which drips or a big amount of cheese which is not even melted. Never seen a Pizza hut this terrible. When you call and complain the only answer is you will get a free replacement next time you order and every time you call to claim it no one is aware , no notes and sorry we cannot help. LIARS not once but LIE every time.

I ordered a pizza for pick-up. When I arrived, I told them my name (which was the same as the one on the card I used to pay) and informed them of my order and the cost. However, I was told that they did not have my order or that it was at a different location. When I got home, I confirmed that I did place the order. I called Pizza Hut and even after providing all the information, they could not find my order. Now I have to contact customer service for a refund. I wonder how long that will take. Next time, I will be ordering from Domino's instead.

Called this Restaurant on a Saturday evening for a family meal would have spent over £50. First of all lady answered the phone to “hello” I thought I had the wrong number so asked”is this Pizza Hut” a reply of “yes”. Then was placed on hold 3 times for about 10minutes. Then I was then told sorry the manager is not taking orders as we are to busy. Absolutely crazy. I’ve never had a problem with Pizza Hut b4 other than delayed orders. But to turn customers away is crazy. Was going to order from the Pizza Hut restaurant down the road but have had problems b4 as they don’t honour or do the same deals. I also order pizzas for work and home life but will rethink this now.!!!!

I placed an order for delivery at this restaurant, paid for it, but unfortunately the branch failed to deliver the order and did not answer their phone when I tried to contact them. I am currently reaching out to customer service to request a refund. I would not recommend ordering from this branch.

The staff at this restaurant were the worst I have ever experienced, especially the manager. They were incredibly inconsiderate towards guests and behaved poorly when I complained about the bad service. They even argued with me over the poor quality of service.