Marks And Spencer Cafeteria - Highland

Clean with many tables, usually full, Good cup of coffee. Good for a light snack during the day. Plenty staff to cope with orders.

We visited on Christmas Eve and again on the 27 th of December because of the convenient location but otherwise this cafe has absolutely nothing to recommend it. The atmosphere was decidedly un-festive and the staff who served us were glum (saw other staff smiling and interacting in a friendly manner but the young girl who served us had an expression that seemed to imply we were an unwelcome intrusion into her day). The lack of festive spirit extended to the missing Christmas biscuit with coffee which was always such a nice treat and the fact that staff guarded the sauce sachets in little dishes on the trays that they brought our food on but failed to offer customers .... it's a bit much to have to ask for sauce. But the most disappointing thing of all was the cafe environment itself . There were Christmas tree with no decorations or lights, nothing festive on the tables and no hint of the available Christmas decorations other than some bland bunting .... really M and S is that a way to promote what you have on offer. Perhaps it is a sign of a general malaise in the shop, I couldn't find a basket and when I went to the counter I was advised to go to the front door to get one .... how can they have no baskets at the the till points! The toasted sandwiches are delicious and the coffee is good too but bring your own spacesuit , you'll need it in such a thin atmosphere.

I visited on Xmas Eve. Their was just a small queue my side, unfortunately I picked the wrong side. It was painful to watch the girl making the drinks. I think she must have been on the go slow! Their was just a couple people in front of me. I waited over 15mins at least to get served! The other queue of people had been served very quickly! I honestly don't know how this girl could cope with a large queue! Oh dear glad I hadn't been in a hurry!

I went into the cafe this afternoon for a bowl of soup- I waited half an hour no sign of soup so went and cancelled my order! The cafe was total chaos most of the tables hadn’t been cleared and plenty of staff milling around the till area! Not sure what has happened as this used to be perfect for quick coffee etc!!

Went in for a quick meal and was not disappointed. Got a prepared mango crayfish and rice box for £5 while my partner got fish and chips that took a little bit longer to arrive. Staff was friendly and apologetic. Patrons (mostly elderly) are just as friendly.