Buffalo Wild Wings - Hickory

My wife and I are from Georgia, and whenever we visit family, we make it a point to come back here just to enjoy a meal and catch up. We truly don't have anything like this back home.

If I could give half a star, I would. My husband had to return his boneless wings because they were nothing but fried dough. By the end of the meal...

I visited one of the most chaotic places to eat with a few friends. We ordered three mixed drinks, and I decided to get a six-piece order of boneless wings. When my food arrived, I had...

Upon our arrival, we were seated and ordered a beer. As we were considering ordering more drinks, we decided to get some food. Three of us ordered wings while one person opted for a salad. After a 30-minute wait, the salad arrived, but it came without any dressing. It took an additional five minutes to receive the dressing. Fifteen minutes later, my wings arrived, but I didn’t receive the ranch dressing, carrots, celery, or the side of Blazin' sauce I had requested. I asked for the ranch, carrots, and celery, which I received, but the celery was frozen and covered in ice crystals, making it unappetizing. Five minutes later, I asked again for the Blazin' sauce, and after another ten minutes, I inquired once more about it. Finally, five minutes later, I got the sauce, but by that time, my wings had cooled down significantly. The other two guests still hadn’t received their wings yet. After waiting an additional 30 minutes, we asked about their orders and were informed that they had run out of wings and were trying to resolve the situation. Eventually, the last two orders of wings arrived, but the others were so frustrated by the long wait—nearly two hours—that they didn’t feel like eating anymore. When we requested our checks, we noticed that we were charged BOGO 50% instead of the BOGO deal we expected. The bartender/waitress insisted there was never a BOGO promotion, only BOGO 50%. At this point, we were all exasperated and requested to speak with the manager. She apologized and acknowledged that they were aware of the ongoing issues and were attempting to fix them, yet she didn’t offer any compensation for the disappointing experience we had just endured. As we were leaving, we spoke with a waitress who had been at the location for several years, and she confirmed that the wings were indeed BOGO, not BOGO 50%. Despite our grievances, none of us received any compensation. I don’t plan on returning to this restaurant again, and I believe this location should be closed until they can address their numerous issues. My last two visits here have both ended in similar dissatisfaction.

I visited the restaurant on Father's Day to enjoy a nice dinner with my family. I specifically ordered a salad with only Romaine because I have an allergy...