The Bull Pen - Hertsmere

We were visiting friends and needed some lunch before heading home. We parked up just after 12 on a Wednesday. There was a queue out of the door, but we were seated quickly on a table for 2 inside. While quieing I noticed that they had chicken schnitzel chips and salad as a special. When the waitress came to take our orders, we did indeed order the schnitzel, but just with salad for me. It was a nice portion, hot and tasty. Hubby ordered a chocolate cake with ice cream. It was a huge portion. He asked if he could take the rest home, which indeed he did. Not the cheapest lunch, but very good atmosphere, nice, friendly waitresses, great parking and some lovely shops to wander about in before or after you eat.

We went with our daughter her partner our son and one of our granddaughters for Sunday lunch. Got there at 12, no queue, we were given a table that held 6 of us. Quite a large menu, everything from breakfasts, sandwiches right through tp salads and cakes. 4 ordered buckriebit with extra sausages or bacon, our grand daughter had a breakfast bap, I had a huge ham salad with a side of avocado

Well, it's a matter of principle. We know the food is good but a bit pricey. However, how much can you trust the prices on their online menu? We just wanted 2 Americano coffees with hot milk. The online menu showed £3.55, but we were charged £3.75 on-site. Yes, I know it's only 25p more, but it makes you wonder how accurate their full menu is online compared to what they charge in person. The waitress said that's the price we charge on the menu. It really makes you think...if they change prices, they should update the menu online so it matches what they charge in person.

Food is average and well overpriced! The service is awful! Lots of miserable staff who don‘t provide any service and have zero customer service skills. 12.5 service charge automatically added to the bill, what a joke and not only that there is no service as mentioned, it’s awful! We won’t be returning!

I recently revisited this restaurant and was once again let down by the poor service, likely due to a lack of staff. It's a pity because the food and location are both fantastic.