O'charley's Restaurant Bar - Henrico

Eating was pretty good, servers were nice, but the service itself was slow. We went to a late lunch and it was pretty much dead to save for the two couples on both sides of us. Even with an empty restaurant it took almost 30 minutes to get us our food. I'd like to see how it's in a busy night.

Its 'feast or famine ' here (so to speak) both in terms of available service and the food. I can 't comment on the food, because I haven 't yet been offered a table. On visit 1, the place was not crowded but the quoted table wait time was super long. Another chain place you would be familiar with under 1 mile away was able to accommodate us. Our second try earlier tonight saw about a 15-20 minute wait, with one person letting us know there were only 2 servers. I respect the staff and realize this is a no-win situation. Perhaps we will try again and I can update the review. I have seen other places who manage to seat guests and get out drinks even if it takes a bit longer to order. Maybe there are other problems here. Who knows.

Got here 7:00 on a Wednesday night. It took 15 minutes for a hostess to come by and seat us. Waitress was from the bar and was pretty much absent for most of the meal. She was not busy and she only had a few patrons. It took forever for our food to come out. There were maybe 10 groups of people in the restaurant so it wasn't busy at all. The atmosphere was just so sad. It was the opposite of lively. You would find more cheer in a graveyard. Food was okay but not worth the wait.

I love this restaurant it has always been one of my favorites and I hate not being able to give it five stars but the service this last time around was sub par and not what I am used to. First it was very very slow to prepare my to go meal, once it was ready being a Togo meal I didn’t think I would have needed to ask for utensils but there weren’t any at all. I was traveling, to get back to to my room and not have anything to Eat my food with was very frustrating after waiting so long for it. Not having the simple things like butter or condiments was a no no. The food tasted great but was poorly prepared. I hope my next visit w it’ll go better.

Food is good and my orders have been accurate, but all three past times I have ordered curbside pickup, I have had to go inside to get my order. It wasn’t even busy this time; four tables were occupied. Can one employee not do simple take-out?