Subway - Havant

Ordered delivery 2. x footlong and one 6 inch all toasted. Arrived ice cold with melted cheese. Can only assume the bread was taken from freezer or refrigerator and placed under the grill to melt the cheese. The bread on all 3 subs was stale and inedible. On a plus side the Deliveroo rider was excellent, very professional and polite. Sadly this isn't the first bad delivery we've had. Won't be giving Subway any more chances. Terrible food, not to their usual standard at all. Avoid delivery.

I had the unfortunate experience of dealing with SUBWAY 's appalling customer service, and I must say it was nothing short of a nightmare. After receiving my order, which took a mere one minute to arrive as the store was practically next door, I was utterly disappointed to find that the food was stone cold. It was as if they couldn 't even be bothered to ensure a basic level of quality for their customers. As if that wasn 't bad enough, I ordered their 'Big Bombay ' sandwich, only to be served what can only be described as a microscopic sliver of chicken. It was laughable and downright insulting to call it a 'normal portion. ' I decided to take matters into my own hands and walked over to the store to see if they could rectify the situation. However, instead of any semblance of concern or responsibility, the staff showed complete indifference to my plight. They brazenly shrugged off the issue and redirected the blame towards the delivery service, Just Eat. I didn 't order from Just Eat; I ordered from SUBWAY, and it was their responsibility to ensure the quality of the food they served. Their solution to this abysmal situation? To nonchalantly suggest reheating the sub in the microwave. Are you kidding me? I could have done that at home if I wanted a microwaved meal. I expected a fresh, hot sandwich considering the proximity of the store, not a half-hearted attempt to salvage their terrible mistake. The worst part of the whole experience was the attitude displayed by the staff. They had zero time for my concerns, treating me as if my dissatisfaction was unwarranted. As a paying customer, I deserve respect and at least a modicum of empathy when something goes so terribly wrong with my order. I have been a loyal customer to SUBWAY in the past, but after this abysmal display of incompetence and arrogance, I will think twice before ever setting foot in one of their stores again. I wouldn 't wish this kind of service on my worst enemy. If you value your time, money, and sanity, I strongly advise you to steer clear of this SUBWAY location and seek out a restaurant that actually cares about their customers.

This one staff was really unhappy and not very welcoming! She was really tight with the salad and looked like she wanted to punch me in the face. Will travel to another one from now on! I’ve also been before and she speaks to the other staff really bad

Worst customer service I’ve ever experienced. Ordered via just eat at 13:20 for 14:10 delivery, arrived at 14:40 cold and missing food. Contacted subway who refused to give me my missing food told me to contact just eat for a refund. I didn’t want a refund, just wanted the rest of my order but she refused so I asked for a contact number for them and she hung up. She eventually answered the phone and tells me the managers name is ‘Barbie’ and they aren’t available. Wasnt just eats error as the bags are sealed. Could have been easily resolved by just sending out the missing food or giving me a contact number for the driver but she decided to be incredibly rude and unhelpful. Blame Just Eat all you want but if you are working with them, they are a reflection on your company and you should take responsibility for that. Minor mistake but the customer service was shocking so I had to review!

Restaurant takes too long to make orders for drivers be quicker to walk to a supermarket by the ingredients, walk home and make it yourself. The staff don’t care about drivers so which means they don’t care about the customers waiting for there order at home.