The American Diner - Hartlepool

We had not been here for about 3 years and called in just by chance today. We both had milkshakes; my husband had the regular banana and I had the ‘Million Dollar’ banoffee shake. They were both fantastic, very flavourful and made with fresh ingredients (I could see the bananas being peeled from where I was sitting). Our server was called Hollie and she couldn’t have been nicer. We will definitely be returning, thank you.

Passed this diner numerous times and always wanted to call in, well today we did and I will be calling in again, excellent service 5* , just had the breakfast wrap but what a wrap lol, Mrs eats had to use her knife and fork me I used what god gave us lol, re fill of coffee in required omg, never had that at a breakfast stop before, clean, tidy place to sit and eat as I have already said staff were brill I will be back.

This is the first time I have ate here and I was surprised how well the food was and a good size portions and at the time i had good service as there there was only a few couples in

I took my son and grandchildren here and we had milkshakes and hot dog and chips which were brilliant the milkshake was mmmmmmmmmmmm . Staff were pleasant and I would definitely be returning and I also recommend it .large menu to choose from

The food was delicious, but the service could have been improved with more attentiveness from the staff. There were long waits and we had to get our own table sauces. It was difficult to get the staff's attention to refill our drinks, so buying refillable drinks was not worth it. Additionally, the toilet had an unclean smell and could have used a thorough scrub down with bleach. Despite these issues, the food we ordered was tasty. It's unfortunate that these other points detracted from our overall experience.