Best Western The Grand - Hartlepool

Amazing stay at the Grand Hotel last night. Had the most amazing suite room 104 jacuzzi bath, two huge beds and plenty of room to just unwind and relax. The staff were absolutely amazing, check in were brilliant and nothing is too much trouble. We had planned to eat out elsewhere but the weather put a stop to that and we are glad it did! We had a lovely three course meal in the Restaurant at the hotel and nothing was too much trouble for our waiter, Jordan, who was brilliant. Very attentive and overall a good host. Already looking at our next booking!

This was our first visit to this restaurant and it was absolutely beautiful. We were situated on the first floor in a large, lovely room with large windows. The ensuite bathroom was equally spacious and featured a large jacuzzi. The atmosphere was very romantic and the restaurant served excellent quality food. If you have lactose intolerance, I recommend informing them when booking your stay. Reserved parking is conveniently located near the hotel and costs £3.00 per day. I highly recommend this place, it has a lot of character.

Came here for a wedding for two friends and stayed over. For the wedding part of the day it was 5*’s amazing food and drink. Nothing too much trouble for the staff. The accommodation side was 1 star. Hence my overall rating. Having booked up a room months ago I rang up recently to confirm and they had me down as 1 person staying. This was changed on the booking. The room was shabby and small with a 3/4 size bed in it. The light didn’t work and there was wallpaper hanging off the wall. We asked to be moved but were told no other rooms were available. Mentioned the size of the bed to the receptionist on check out and was given a 25% refund however we should never of been allocated what was a single room for two guests. Breakfast was poor was severed till 10 and we came down at 9.30 everything had obviously been sat out on the warmer. The bacon was hard and inedible and everything looked dried up.

Not a good experience had no hot water on one day no water whatsoever on the next it was a joke and uncomfortable the staff just did not know what to say or do ,I felt for them.

The best west of the great hotel is located in the area of hartlepool; inglaterra. shocking and exposed brick construction, this four-story construction has been an important benchmark of the area for decades. 3 star category, this newly remodeled hotel offers comfortable rooms decorated with a sober style and the possibility of making use of its Italian restaurant and bar where you can relax while choosing between its variety of liquors and wines.