The Madonna Halley - HARROW

Shisha Gardens only It was my cousins birthday and hoped we could make it special for her, right from the beginning it wasn 't looking hopeful, we weren 't greeted with even a flicker of a smile, the gentleman at the front desk did not even greet us. We were taken into the Shisha garden and shown a table that could just about fit 4 people, our group was 7, this is something we mentioned when booking and assumed they would have an area ready for us. A few of us were lactose intorent and were eating a plate nachos blissfully unaware that they mixed up the orders and we were in fact eating normal cheese. Main meals were OK though one chicken dish was cold, we then asked for the bill, about 20 mins later the gentleman from the front desk came over and rather rudely said we had to leave because they needed the table, to which we replied 'still waiting for the bill ' 5 mins later a few other staff came over with the birthday cake (which we bought with us) the reason it didn 't come earlier is because they had lost it for a while. All other waitresses and waiters were very plesent though the service seemed rather dishevelled, perhaps there were too many tables to look after and not enough staff. I think it would be very beneficial to train thier staff on good customer service, though if thier role model is the gentleman at the front desk there may not be much hope. The toilets were most unclean but after mentioning this to the staff (when you found them) they did clear it up. I would like to hope that this was just my experience and maybe someone else will have a much better time though I 'm not overly confident.

The date reverted to the date I made the booking, rather than the date I wanted to go. Took £20 out of my account and now won’t reply to me and cannot speak to a human

Awful place to visit ! I was 4 minutes late to my reservation there was 5 of us. I tried to contact the venue to say I was late by 4 minutes however they put the phone down on me and then decided to take 20 out of my bank account as I was 4 minutes late ... they do not put their time and effort into their customers they are just in this business for the Awful company left me on the side of the streets for 20 minutes for a new cab as within the 4 minutes of me being late someone else was sat on my table !!!! We have all been in a lockdown the past few months show a bit of decency and kindness !! No customer care at all !! Definitely rethink booking here

Maria it’s the worst person I have meet working in hospitaly till now. I’m working in restaurant too but never meet someone so rude and bad temper. How you can say to a guest: that’s it, i don’t care, being loud and demanding as I was her employee!!! All I was asking was that our table being in 2 groups as we did 2 bookings 4 people and 3 people!!! She was out of control and start fighting really badly with my friends. We’re all shocked. Never coming back again!! No one liked her anyway I saw even the staff not happy !! I wouldn’t keep her 1 min there as a manager of restaurant advice !! She made my night and was my birthday!! Horrible experience

I will admit the atmosphere was decent, but there were a lot of factors that myself and my friends were unhappy with...Firstly, the staff were absolutely useless, they fobbed us off time and time again and we kept getting told different things each time. Secondly, the food was rubbish one of the food we ordered was chips and when they came, they felt like chalk and like they had been re fried. So we ordered another batch and this batch was even worse and the portion of the second size was even smaller than the first!! Thirdly, the quality of the shisha was atrocious it tasted like burnt coal and when we asked for new coals, the guy took 20 minutes to come!Overall, my experience at Shisha Garden was rubbish and it really ruined my birthday if im being honest..