Jimmy John's - Hanover

Placed an online order for three subs around 17:35 clock. it is now 7:48 clock and not yet delivery. 30 minutes ago the load called and was just reported to the driver. I live less than 5 minutes away. after all this time, not really looking forward to the sub-parts as I am sure they will be soggy and disgusting. even as gas prices I looked at my tipp. I wonder if the manager will go home in the time without all orders delivered. no more service from me!

Placed an online order for three subs at 5:35 pm. It is now 7:48 pm and still no delivery. Called the store 30 minutes ago and was told the driver just left. I live less than 5 minutes away. After all this time, not really looking forward to the subs as I’m sure they will be soggy and disgusting. Even considered gas prices when I included my tip. I wonder if the manager will still close on time to go home, without all orders delivered. No more service from me!

Maybe it's because I've been forced to eat a lot of Subway subs the past few year's which are not good, but the Jimmy Johns sub and experience I got at this location was excellent! The sub tasted AWESOME. Not sure if it was the cheese, the dressing, or the freshness of the meats, veggies, and the bread or just the combination of it all together, but it was very good! Tonight I had the #5 Vito: SALAMI, CAPOCOLLO PROVOLONE, lettuce, tomato, oil vinegar, oregano-basil I'll continue coming to this store to try other subs. I'm hooked!

Placed an online, curbside ordered at 1:59 pm (for pick-up ASAP); did not receive my order until 2:37 pm; with no regards of my time. The I'm here function is a waste of time, because I waited 10 minutes after arriving at 2:15 pm, for someone to come out, no one did. They did not start working on my food until I decided to go into the store to see what was going on at 2:25 pm, and it was still 5-7 minutes later when they started. I still had to pack my own side orders and my drink, even though I had an online order. There was no regards for my time at all. I could have went through the drive-thru and had speedier results. I actually placed the order online because I had somewhere to be, so I was hoping to grab and go; unfortunately this caused me to be behind schedule. I don't know if there is a disconnect with the online service and the store, but something needs to be addressed.

Unfortunately not all of the employees, to include the manager are very professional. I witnessed the female manager get extremely disrespectful with a customer today. She was speaking over him very loudly, and after he exited she continued to openly discuss the issue while customers were present. It was hands-down one of the most unprofessional scenes I’ve witnessed in quite some time. Training on tact and professionalism would definitely be beneficial for the store.