Great American Cookies - Hammond

So much for starting out 2019 lack luster service at Hammond Louisiana store today we pulled up in the front of the store and let our 17 year old daughter out buy a cookie ? her idea. We watched her through the window as she waited too be served and with 3 employees no body would help her we were just fixing to walk inside to find out WHY anybody will give her service OMG ? this is a joke really. She was the ONLY customer in the store. My daughter got upset and said oh but the way great service and walked out.sadly the cookie store will NOT get our business anymore sadly. It?s a great product but terrible management and poor customer service the employees are not trained. If they shut down I would understand and will not refer business anymore.

Placed an online cake order with confirmation it would be ready at 12pm on the following day. Arrived to pick up my order at 12:30pm and after waiting several minutes to be helped in an empty store, I was informed by the employee that my order was not going to be ready until 2pm. The party that the cake was ordered for was for 1pm. The employee believed my email order confirmation was a mistake and should have said 2pm, not 12pm. Did not offer a refund, did not offer an apology. Will not be coming back to this location.

I went in there this afternoon (monday about 4 pm) and NO EMPLOYEE was in there. The store was open and machines running, yet not a soul in there. I said hello and rang the bell, waited probably longer than I should have, and left. I cannot believe an employee would leave the store unoccupied like that. Will not be returning

The cookies are always so good! I do think they are understaffed on weekends though. I the staff is so nice and I always try to give good tips since I can see them stressing under those really friendly smiles. Glad they know how to stay professional, make you feel welcome, and always provide great service!

I had a very disappointing experience with this restaurant. They waited until 9:30 PM to call me with a question about the cake. I went to pick up the cake at the scheduled time of 12 PM, and when I arrived, the store was closed and no one was there! This was for my daughter's graduation, and I am absolutely frustrated. I will never order from this place again!