Swiss Chalet Rotisserie & Grill

We went for an early dinner at this Swiss Chalet restaurant. We were a party of seven.The restaurant was so cold, we were chattering and shivering.The waitress took our orders, but managed to serve at least two sets of other customers who came into the restaurant after we had ordered.She messed up the orders. Only one of us ordered rice, but three of us were served rice. The rice was undercooked.One member of our party wanted the chicken to be very spicy. It wasn 't. But when we heard one of the customers who was served ahead of us complain about the spicy food, we realized that the waitress had mixed up the orders.Two members of our party ordered French fries with their chicken. Their meals came with small, broken pieces of fries, which led them to determine that they had been served old, possibly left over fries.The stir fry was made with only Broccoli and was served on undercooked rice that had not been ordered.The other members of our party also had complaints about their food.We would have ordered desserts, but the waitress told us that the desserts were not good. So some members of our party ordered one serving of cheesecake amongst them.When the waitress asked who was paying the bill, my son indicated that we would. However, she gave the bill and the interac machine to our guest who was sitting at the other end of the table.We had intended to pay the entire bill plus tip, regardless of the poor atmosphere, lousy service, and horrible food.Our guest felt obligated to pay and did not pass the machine to us. While he was paying, his daughter, one of two people with actual cash on them, pulled $12 from her purse as her tip for the food.The waitress grabbed the machine from our guest after he had paid, loudly said You can keep that! and stomped off.We were stunned. The young woman 's parents reasoned that the waitress was probably talking about the receipt. They told her to leave the money on the table.I got my coat on and was standing near the bar, waiting for my party to leave the table, when I heard the waitress complain to her colleague about an $11 tip.My son had $100 cash on him. The girl 's attitude all night and her behaviors to my guests, the bad food, and the cold restaurant were the deciding factors that I did not instruct my son to leave the money as a tip.I did not want to further embarrass my guests. So I waited until the next morning to call the restaurant to speak with the manager, who said that he had not been at the restaurant the previous day (the day we were at the restaurant).He tried to brush me off during the call. It didn 't sound to me as though he was taking my complaints seriously.He did say that he would talk to his staff. He also offered four free meals at his restaurant or four vouchers to be used at any Swiss Chalet restaurant in Canada.I declined to eat at this restaurant ever again, but said that I would take the vouchers.I continued to feel dissatisfied with how the call was handled. I have decided that we don 't need Swiss Chalet food vouchers. They do not make up for the disrespect to my guests. And if I have to eat poorly cooked food, I 'm sure that I could do a much better job than the persons who were working in the kitchen that night.Since I 've already shared this bad experience that we had at Swiss Chalet with family and friends, Swiss Chalet has lost more than seven customers at a time when many people prefer to eat healthy (properly prepared) meals at home.

Food was good for Swiss Chalet. However the service was definitely not it!!! We started with the Cheese bread, which was delicious. My grandmother ordered a glass of Pinot and was brought chardonnay. Everything else went well until we finished eating and waited over 30 minutes to receive our bill. We asked numerous times, he even took our CAA card, swiped and brought it back, without giving us the bill. We then watched our waiter seat tables, bring out drinks, set tables while continuing to avoid us as we tried to make eye contact and call him over. I ended up having to get up and going to ask the staff at the table near us to please bring us our bill. When he did bring our bill, my mother told him we asked someone else as we had been waiting so long to which he replied “Oh ok, perfect”. Very sad that this experience ruined our visit as the food was very good.Kid-friendliness: High chairs available, as well as kids menus.

Can we just give a shout out to LISA!? Lisa made our visit super special! Our oven went out and we decided to go to Swiss Chalet down the street. Lisa was super attentive to our kids and made all of us feel special! She was also super fast! Thank you Lisa for making our day!

Robert was our server tonight and I just want to say, that was one of the best experiences/service I have ever had out to dinner. He was very professional and passionate! It made my day to have a server that actually cares about their customers and making them smile! ThankYou so much again Robert for the amazing service and night!

Top-notch best place to go chickens always good pierogies are awesome. People are great been going the last 1520 years. Has it changed a bitParking: Lots of room parking in the back Front, and sayKid-friendliness: Kid friendly top notch never have an issueWheelchair accessibility: Grandpa either driveway to the sidewalk open no issues